i am trying to get a 3rd party integration to work with which the customer wants to set agent in finesse between ready and not ready, automatically. i did find that there is a finesse api to read and write the status. however, while reading the sta...
Forum Posts
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Can we do these requirements below on UCCX: - If the incoming call to the UCCX is not answered, is there any option that automatically makes the UCCX make an outbound call to this number? - let's consider this call center for car service, and the cli...
I am trying to retrieve Cisco ID in this format NodeId-SessionId-SequenceId from UCCX script but while retrieving the contact session I am receiving this value 001-0x12a05f25f, which seems to be hex, after converting it to long it translated to 50000...
I have script when call end by finesse it forward to postcall survey script as in URL: Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later - Cisco, and when check "Call Custom Variables Report" in CUIC I can ...
Resolved! Finesse audio
I connected headset to windows pc and I can hear audio, but when use finesse I can't hear anything, is there any configuration i need to do related to finesse to get audio through headset
Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hello Cisco Community, In our environment, we are running UCCX 11.5, and we've recently outsourced routine administration tasks to a vendor. This vendor has a team of engineers, and we want to provide individual logins to each engineer for better acc...
Resolved! Remove the Chat icon in Finesse desktop
Hi Everybody, I am working on UCCX 12.5.1.11003-511.Since I don't have the Chat enabled, therefore, I would like to remove the "Chat Icon" at the top right corner of Finesse DesktopAnybody knows how to do it?Thank you
Resolved! Outbound campaign
Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...
This situation drives me absolutely nuts. Got a call from a customer. Their UCCX server was throwing an error when the script tried to transfer to voicemail. I cracked open the script, and saw the call redirect. Debugged it, and sure enough, it wa...
hey guys, We have ccx with flex licenses premium seats. if we enable a user for 'reporting' capability only and not as an agent nor supervisor, does he/she consumes a license? we just need he/she to login to cuic and run reports. thanks vijay
Hello Team, i am facing issue on UCCX 12.5SU3 where it's SSO enabled, the integration with the IdP looks good. however, if i try to login to appadmin page using SSO, the authentication success but the UCCX shows"Access Denied The attempted action is ...
My customer has a procedure in their DB to lookup the validity of credentials provided via IVR - from MS SQL Studio calling that procedure works as expected, but when i paste the same code in the DB Read step, Testing it returns 0 rows and running it...
The customer has different UCCX Servers in different regions. Just now i logged in with the UCCX Editor to another Server, but when i add a DB Read step in a script, i can only select from the Data Sources from an entirely different Server? Are tho...
