Hi Everybody, I am working on UCCX 12.5.1.11003-511.Since I don't have the Chat enabled, therefore, I would like to remove the "Chat Icon" at the top right corner of Finesse DesktopAnybody knows how to do it?Thank you
Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...
This situation drives me absolutely nuts. Got a call from a customer. Their UCCX server was throwing an error when the script tried to transfer to voicemail. I cracked open the script, and saw the call redirect. Debugged it, and sure enough, it wa...
hey guys, We have ccx with flex licenses premium seats. if we enable a user for 'reporting' capability only and not as an agent nor supervisor, does he/she consumes a license? we just need he/she to login to cuic and run reports. thanks vijay
Hello Team, i am facing issue on UCCX 12.5SU3 where it's SSO enabled, the integration with the IdP looks good. however, if i try to login to appadmin page using SSO, the authentication success but the UCCX shows"Access Denied The attempted action is ...
My customer has a procedure in their DB to lookup the validity of credentials provided via IVR - from MS SQL Studio calling that procedure works as expected, but when i paste the same code in the DB Read step, Testing it returns 0 rows and running it...
The customer has different UCCX Servers in different regions. Just now i logged in with the UCCX Editor to another Server, but when i add a DB Read step in a script, i can only select from the Data Sources from an entirely different Server? Are tho...
CUCM version: 15.0.1.10000-32UCCX version: 12.5.1.11003-511I'm attempting to setup UCCX from scratch. When first logging in, I am greeted with the "Cisco Unified CM Configuration - Service Provider Configuration" page. I enter the FQDN of CUCM, the...
My customer wants to hide calling number when inbound calls is coming to an Agent. I can't do it from SBC or CUCM as my script is sending some data via REST API based on a calling number. I want to hide calling number from cisco finess . How can i do...
HelloI'm trying to upgrade our UCCX from 12.5.1 SU1 to 12.5.1 SU3.I'm using this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_...
Seems I've been getting mixed information on deploying a predictive UCCX dialer with CPA enabled on the gateway. I've gone through the CPA pdf guide, found exceptions that can/can't be on the CUBE, but I'm hoping someone can sanity check some of my t...
Hi, i have CUCM 12.5 and UCCX also is 12.5 When incoming calls comes to UCCX then uccx plays promt for calling party. After promt ends call is coming to an agent. I am using build to bridge feature on devices to record calls. Calls are actually sendi...
Hi, We have a UCCX cluster in partial service. From the below logs its due to SocialMiner? If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service? Pub logs:* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXC...
Whwn i try to login to cisco fineese dekstop port 8445 it works for my device, but anyone connect from remote site it will show to him "SSL certificate not accepted following certificates should be accepted before using cisco fineese desktop" server1...
Hello, I have a HA enabled UCCX 12.5(1)SU3 High Availability cluster which was upgraded for 11.6(2). The system is running ok but I am having problems configuring Smart Licensing. I am trying to use the Direct option which connects to https://tools....
