Contact Center

Hi All, One of my client is trying to centralize all databases (noncisco+cisco) my keeping single interface to monitor all the data interaction. As part of his initiative, we are planning transform UCCE data to data lake. Does anyone here come across...

Hi,I have web application and connect to Cisco UCCX (db_cra) database with uccxhruser username and ODBC driver.If I query on Database manager program, it's response fast (less than 1 second) but If I query in my web application, it's response very sl...

Our legacy CUIC 10.0.1 Publisher crashed after abruptly losing power. After it came back the CUIC reports are not accessible.Has anyone have experience with such crashes and know if I can just reboot the server? I don't think I have the Recovery Disk...

I've built a new UCCX sandbox UCCX_EarlyRelease but can't go to finesse administration page https://hq-uccx.abc.inc:8445/cfadmin or desktop page https://hq-uccx.abc.inc:8445/desktop  I do a port scan to the server hq-uccx.abc.inc but the port 8445 i...

CCMP installs the Informix client and then ask you to agree to the license agreement which seems like the license is included. Is there some doc I could use to prove the license is included with the UCCE agreement etc.?

Hello folks, in a CCX, I'm using the calendar step to handle the calls according to a schedule that varies on each day.I need to perform special actions during the last n minutes before the shift ends. Is there a way to determine whether we are in th...

Hello, Can you guys please assist in me checking on how to transfer a call from one full phone number to the other?I am redoing one of our UCCX Scripts for our menus, and it looks like the call redirect for option 2 that was initially in place is wor...

Hi,I'm working on CCE 12 setup with IP IVR 12 in my lab.PG and PIM is configured correctly in PG server but icm subsystem is out of service in ip ivr. I think there is no licensing issue on ip ivr because icm menu is available under subsystem.I have ...

I am trying to make a script to query an external database through a RES API.I have the POST already checked through POSTMAN, now the problem is that it does not work for me in UCCX SCRIPT.I have a question about how I pass the parameters of the BODY...

Experts, I have a query with UCCX - Cisco Media Termination Dialog group configuration. I need to know on what scenario this option will work,+ For some customers the Group ID is 0 and for few customers they have 2 group ID 0 and 1. I can see it is u...

Hiwe recently migrate from Finesse 11.6 to 12.5.  We use gadget we developp to show information in our outbound campaign.  Since we migrate the the gadget is not working  properly. The problem occur when we do outbound campaign.  When the dialog is c...

Good morning Was hoping to get some thoughts. We are mostly still working remote. We are trying to figure a way that our new hires can monitor calls of experienced agents for training purposes. we normally would just grant them supervisor access for ...

Hello everybody, i have a problem with use of GSAPI feature, in order to fork sip stream to a recording destination. In our infrastructure we have multiple recorder that need to receive SIP stream + RTP Stream.Contact Center We configured GSAPI on CU...