Hi,Does anybody know how to do a partial match on a string? it's IPCC 7 and I like to select the call based on the first 4 digits of the calling number.Any help will be appreciatedRegards,Guilherme
Dear All,We have the call center with following componentsIPCC 7.0 Hosted EditionCVP 3.1AS535XML (Ingress/VXML)Suddently our call center having some issue with caller enter digitif customer enter 44884000 its come to my ICM/CVP self-service as 448884...
Hi all,I've got a scenario and am looking for some inputs.I've got a centralized CUCM 7.1.3 with UCCE 7.5.8 and CAD 7.5.8. Today I only phones at our India office and all is working perfectly fine with no issues. I am looking into having CAD agents s...
Hi All,Can someone confirm me teh latency required between Ingress gateway (CVP) & CUCM? any documentation link which someone can refer for all latency related informations between components in IPCC with CVP would be really appreciated.Thanks in adv...
Hi,We have deployed an UCCE 7.5 with a System PG which is controlling two IVRs servers. Everything is working ok, the issue is that when an IVR fails (for example network cable disconnected), ICM keeps on sending calls to the label asociated with tha...
Hi, Currently I’m developing a CCE 7.5 real time report for webview, customer have seen the preskg20: ICM Peripheral Skill Group Status Real Time which seems interesting and useful for their daily operation so supervisors and reporting users have a q...
Hi all,I'm looking for a best way to achieve the following for telemarketing/survey purposea) randomly calling customer based on the calling listb) calling every 3rd/5th/10th customer in the calling listAppreciate any ideas. Thanks!-JT-
Hi All,We are having an issue where UCCX has stopped running updated script - old script seems to be stuck.Background:UCCX System version: 8.0.2.10000-41 CUCM System version: 8.0.2.40000-1 Cisco Unified CCX Editor 8.0(2.0) 2 servers in cluster. Scrip...
I newly had to take over UCCE patching and upgrading. Where can I find which MS patches I am allowed to install ??There are so many security pages that I am not able to find this info. we use UCCE 7 + CVP 4.1
We are in the process of starting our upgrade of our cluster to 8.X. I have have a few questions:1. When installing a SR to an HA enviroment does it matter which one it the SR is applied to first?2. We currently are using some xml file lookups suc...
Hi all,I've created a couple blended agents (voice + IPTA skill group) in ICM. Any attempts to have voice + NIPTA will result in the attached error.I want to have agents handling both voice & picking up emails from the NIPTA queue. Is that possible?T...
All, Can we disable sharing of drives/folders like C$, D$, IPC$, Admin$ in UCC servers part of the domain, like Router/Logger/PG etc? Checked the ICM Security Best Practise guideline, but was not able to get anything clear on this. Thanks,Subhrojyoti
