ChapsHas anyone come across a problem whereby after an agent finish's with a call the agent is not made ready automatically after the wrap time has expired.Agents need to manuelly logon to receive next call.GG
All,I would like to find out how to use UCCX 8 REST API to get DB Master and let the wallboard script to automatically point to the Master DB.I can get True or False from http://<UCCX 8 IP>/uccx/isDBMasterI use a simple asp file to display Queue stat...
I am currently writing a script to verify if an XML file exists to parse the contents. The On Exception (FileNotFoundException) does not seem to work. The flow doesnt follow the goto statement. When running a debug the warning window does come up w...
I receive the followng error when trying to create a varialbe string value using the expression editor. The string value that I am trying to create is used with the Create URL Document Object. The popup error states 'Unable to parse expression: Could...
Hello, we have a need to add a 17 sec uninterruptable message to the front of our queues. I placed a Play Prompt object where I needed it but when debugging the script and hitting a key it stops playing the message and goes to a following prompt for...
I have a user who is trying to run reports on Historical Reports for the period of 5/30/2010 to 5/31/2010. When she runs the report she gets a message there is no information for that time period. I have tried it myself and get the same messageand ...
Hi all, I have an UCCE lab environment with a configured ICM/PG Reporting Interval option to 15 minutes. How can I report data grouped each 15 minutes instead of half hour. Is that possible. In my environment I have either CUIC or Webview. UCCE Vers...
We upgraded CCX 8.x to 8.5. Everything went well except that I can't log in to Administration page anymore. I tried to change the password in CUCM with which I was using before the upgrade didn't help. On the CUCM I can see that CTI ports for CCX are...
If Get XML Document Data doesn't return a result, how do you test it? String.isEmpty() doesn't do the trick, it still throws the exception "java.lang.NullPointerException". I can't seem to be able to match that up to a cisco exception with a "On Exce...
I currently am using the free gilla-wallboard which works great. I am looking for 1 addition to the agent detail section. I would like to display the individual Agents Calls Handled. Has anyone ever wrote a wallboard that could display this info? ...
Hello, Netpros.I'm getting ready to start on a customer application that is going to have a couple of scripts w/ a couple of hundred prompts each which will need to be created as variables. Has anybody figured out a clever way to do this in bulk? I...
Hi All,Any idea why the AW update process keeps on bouncing when making changes on the script editor or configuration manager?i'm using iCM version 7.5.1.As mentioned in the below document that a user which name is composed of the instance name ad AW...
We have been up and running on CIM for a couple of years with non-interruptible agents. Now we would like to add an interruptible EIM_MRD to the same PG we already have in place today. Our thought is we could have some skills associated with the no...
