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Dear AllI am using icm 7.5.1 and the issue that i am facing is that in the lab enviorenment due to recovery key mismatch i had to rebuilt the whole side b sprawler.Now the loggers wont sync. is there a way in which loggers sync? side B is a fresh ins...

Setup - ICM 7.X with CRS 5.X and CCM 6.XHigh level call flow -  Rote Point/DN >> Main Menu ICM script  with two options “1” and “2” pointing to two different ICM queueing scripts(pointing to IVR for queueing with VM option).  If all agents are busy, ...

Hello,Need help auto copying Var value from CTI toolkit to Windows clipboard. Any ideas?Thanks,MB

We are running ICM version 7.2(7) (with ES23 and ES116). We also have a business partner that is running ICM version 7.5(6). We are using INCRP NIC as a link to connect the two systems.Our business partner has plans to upgrade their system this year ...

I've setup a test server in the lab and installed the same version of OS and UCCX that is running on the prod server: (Windows Server 2003 / UCCX 5.0.2.)  I also have a test publisher setup with version 8 of the Call Manager.After I installed the OS ...

Hi all,We currently activate Silent Monitoring for our UCCE platform 7.5 using BIB and CCM based deployment.I'd like to enable the feature for only the team primary supervisor. Meaning the same supervisor, if configured as secondary for a different t...

I am getting an error on Cti os when logging in to one particular extension mobility profile. The error is The request failed because the timeout limit exceeded.... When login with other extensions all working ok on the same phone. The Pg user associ...

Hi All,we are running EIM 4.3(2) and to know about a feature such as when a customer sends a multiple emails for a single case. Is possible to identify or combine all these mails into a single case?For example, in a quoting scenario a customer will o...

Hi all,Is there a way to increase the length of the email address when creating the aliases? What we found is there's a 40 character limit for that field.Thanks!-JT-

Intermittently I recieve the following error when trying to login to CRSHistorical Reports."All available connections to database are in use by other client machines. Please try again later and check the log file for error 5054".How do I locate the c...

I am running UCCX 5.0 and I would like to give a caller the option to enter their phone number, then get called back by the system when it is their turn in the queue.How can I accomplish this through a script?Thank you in advance for the help.