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Hi, in my UCCX 8.0 (standard) i often want to perform a change on         the sctipt of an application. But when i try to upload it where the old script is, i choose to         replace the old one but then i get a fail message. What is the best way...

Good day.Couple of years ago i faced with some manual about UCCX monitoring\recording limitations.There was some info:Cisco responseable only for 2-3 minutes one agent a day for using this feature.Now i am not able to find it.I have to solve some pro...

Hi all,We are using CUIC 8.0 Standard Edition. Cisco says in the CUIC 8.0 Data Sheet that it is possible to import a report with CUIC 8.0 Standard Edition. However when I am working with the CUIC 8.0 Reporting App I find nothing in it's Web interface...

Hi Guy,     How can I change Call Manager IP Address on UCCX 8 because my site has plan to relocation to new office and need to change IP to new subnet.Please kindly recommend how to change it.Thanks you very much Timmy

Hi all,Hopefully an easy question to answer - are the Cisco Agent Desktop and Supervisor Desktop applications the same for UCCX and UCCE implementations?I understand they are, with UCCE giving both applications some extra features over UCCX. Just nee...

          DearsI made database integration for searching the database for customer name and ID based on callerID. The thing is that multiple entries exists with the same number. Like "John Smith", "Andry Lock" and so on with clid 5555555. How can I d...

What is the earliest version of the CTIOS desktop that is Windows 7 64-bit enabled?

I have a question about Crystal Report.Can I have the separate report of Traffic Analysis for one CSQ from several CSQs using Crystal Report?Regards,

Is there any Cisco APIs or 3rd party API available that could be designed to pull the agent desktop information like agent name, DNIS,date time etc?

Would like to be able to see what number callers are calling from so calls can be answered according to that specific location. For example:The way calls route today, if I call a specific location and the agent for that location is not available the...

Hi, we configured a Timer Action to change the agent's state to Ready if the agents has been in the Work state for 15 seconds but sometimes there is agents with more than 15 seconds in Work state and if the agent don't press an option in the pop up m...

Hi,I have a UCCX 8.0.2 (Standard) environment that works. I go to plugins to download and install "Cisco Unified CCX Supervisor Desktop" so I can install the Cisco Agent Desktop.It states: "To install Cisco Unified CCX Supervisor and Agent Desktops, ...