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Has anybody found a way to monitor the UCCX server status using third party tools?  We'd like to know if the high level status is IN SERVICE (vs PARTIAL SERVICE, etc).  Currently we can check that through the CCX Administration page, Server | Status....

Hi GuysHope you can help...I have the CRS Report Scheduler installed on a new XP machine but the app won't start, and the CiscoSch log file has an entry as follows:ReportScheduler started from a Terminal Service Client Session. This is not supported....

Resolved! UCCX8 over Wan

Hi there,Got some questions regards UCCX ver 8.x deployment.I have a customer with their Main site in one country and a remote site in another. They are connected with an MPLS link.Main site has CUCM6, UCCX7 and 14 UCCX agents.Remote site has 14 UCCX...

Hi all, Info: UCCX System version: 8.0.2.10000-41 CUCM System version: 8.0.2.40000-1 Supervisor Desktop 8.0(2) Premium Version Build 8.0.2.9 Today our DC suffered a complete power outage which ended in a  unexpected power cycle of our UCCX box (and ...

Hello, all!I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report ...

Hello,I need to implement a script with uccx editor to make multiple outbound calls to diferents phone numbers. In the outbound subsystem of uccx can introduce the phone numbers in a .txt archive and then use a csq agents, but now i need to use a pro...

antmurcia by Level 1
  • 607 Views
  • 1 replies
  • 0 Helpful votes

Hi,I have some issues with UCCX 8. I have created a workflow that records all incoming calls to the agents. To get them, I use the sftp on a storage server. But the problem is that the recordings are not deleted from the UCCX server. So the agents ge...

Hi,Please help, we are planning to upgrade ICM 7.2(5) to 7.5, however, I am not getting the Compatibility sheet on Cisco site, whether direct upgrade is possible to 7.5, also, on which version of CVP, ICM 7.5 would be compatible.Thanks,NS.

Hi everybody ,Before time  i had a link for a place on cisco.com that i was able to download almost every cisco software in trial verrsion ?Could someone share it with me .I should download Cisco Contact Center Express 8 , and to start learning it . ...

k.velinov by Level 1
  • 400 Views
  • 2 replies
  • 0 Helpful votes