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I'm attempting to hit a URL and return an XML response using the Create URL Document and Create XML Document steps.  The create URL Document step works as expected but not the Create XML Document step.Create URL Document – URL - “http://dev/PhonePaym...

Hi all,I am currently having an issue with the gmtOffset fields in the UCCX 8.x database. All the records in "gmtOffset" field of the "AgentConnectionDetail", "AgentStateDetail" and "ContactCallDetail" table are always populated with a zero regardles...

I am seeking a clear definition of the iInbound Non-ACD field.InboundNon-ACD—TotalTotal number of non-IPCC Express calls received by the agent. This numberincludes calls made by other agents and by outside parties.Does this mean calls to this agents ...

I’ve got a customer where the CVP RNA timeout is 22 seconds and the ICM Desktop Settings Ring No Answer time is 20 seconds. Quite often they are reporting that they answer a call but it appears to be pulled back by CVP a few seconds later and I can s...

Dear AllI am using icm 7.5.1 and the issue that i am facing is that in the lab enviorenment due to recovery key mismatch i had to rebuilt the whole side b sprawler.Now the loggers wont sync. is there a way in which loggers sync? side B is a fresh ins...

Setup - ICM 7.X with CRS 5.X and CCM 6.XHigh level call flow -  Rote Point/DN >> Main Menu ICM script  with two options “1” and “2” pointing to two different ICM queueing scripts(pointing to IVR for queueing with VM option).  If all agents are busy, ...

Hello,Need help auto copying Var value from CTI toolkit to Windows clipboard. Any ideas?Thanks,MB

We are running ICM version 7.2(7) (with ES23 and ES116). We also have a business partner that is running ICM version 7.5(6). We are using INCRP NIC as a link to connect the two systems.Our business partner has plans to upgrade their system this year ...

I've setup a test server in the lab and installed the same version of OS and UCCX that is running on the prod server: (Windows Server 2003 / UCCX 5.0.2.)  I also have a test publisher setup with version 8 of the Call Manager.After I installed the OS ...

Hi all,We currently activate Silent Monitoring for our UCCE platform 7.5 using BIB and CCM based deployment.I'd like to enable the feature for only the team primary supervisor. Meaning the same supervisor, if configured as secondary for a different t...

I am getting an error on Cti os when logging in to one particular extension mobility profile. The error is The request failed because the timeout limit exceeded.... When login with other extensions all working ok on the same phone. The Pg user associ...