Are there any other portals/web interfaces that are available in CVP 7.x other than the Ops console? The other one I'm aware of is <localhost>8000/cvp/diag.According to the CVP port guide, there are multiple ports listed, but I can't find any syntax ...
I have a customer with 2 UCCX 7 servers and getting 2 new servers for UCCX 8.The upgrade process calls for SFTP. Where could we get this? Could we install this say on the standby UCCX 7 server?Then from UCCX 8 server (publisher) I could install from ...
Set-upUCCX 7.0CUCM 7.0CDR records collected via FTP to a SQL Server 2008UCCX records accessed via Linked Server to a SQL Server 20081 PSTN phone connected via E1 to gateway1 Agent Phone3 Test PhonesBackgroundCalls from PSTN to CSQ then gets dequeued ...
Whenever i run the new historical reports i get invalid data for that time frame. I can pull reports from before the upgrade but not after.I do have a TAC case open but its getting no where for 2 weeks.
Hi allI am recieving emails from a web form on a corporate website with client details. The issue i am having is that the name is formated as;Name: Matt PageI need to update the customer details when a request comes in so i use a modify object no...
Does anyone know if it is it possible for an agent to use a non-cisco phone to log into contact center express? If so; any idea on how to implement?Thank you!Danielle
Hello all, i am facing UCCX DB subsystem out of service issue. The strange thing is subsystem service is out of service on one server while the other one is fine as the Solution is HA based. Also DB Node stop fetching data and as workaround i need to...
Dears,sometimes after the client hangs up, the agent get this warning:"the party you are calling is busy.please hang up and try again later ctios" also this warning appears sometimes, when the agent try to transfer a call to another agent.any idea ...
Hi,I was just about to post a query re. configuring the System DSN for wallboards in UCCX 8.I followed the instructions on pages 461-463 of the document below:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/c...
Hi all,does anyone know if UCCX 8.5 supports E.164 numbers for agent extensions?I tried with version 8.0, and using E.164 is not working because I can't enter a +-sign in the agent desktop logon window's extension field.Is there some information when...
I am trying to invoke a holiday sublow from the 71 script repository on UCCX 8.However when I invoke the call subflow step(call Subflow(Script[baselineholiday.aef])I get a java error thrown at me.The java error reads"Java extensions are not license...
Hi everyone,I have a a situation with one client, the situation is taht they storage their recordings in one external HDD, ok, this is not the point, now they want to move the location to another server.I reviewd the cisco best practice and found the...
Hi,We are using UCCX 7.0. We want to Customize Cisco Unified CCX historical report. For example at Agent Login Logout Activity Report the first four (04) columns are Agent name, Extension, Login Time and Logout time. We want to change the Column orde...
