Contact Center

When we are extremly busy; we sometimes get a call ghosted in the Contact Center.  Position in the queue will says -1 and active says false.  I can see this by going to real time reporting and looking at the CSQ Cisco Unified Contact Center Express S...

I looking to read from a doc such as a list of  VIP ANI`s. I`m using a holiday script but I want to know how to write from the beginning  what does the create, get etc steps do. Any pointersthanks

One of my users are getting an Exceptional Error while the userr is trying to run a report on Historical reports on her machine.  I am able to run the same report on another machine so i am assuming it has something to do with her particualar machine...

Does anyone know if you can change the  password for CRSadministrator and  ASPNET ?  And if so, whtat implications it has?  Let me know.Thanks

Hello All,Does anybody know if you are able to do UCCX call recording on a 7912 phone? I do not see the option within the 7912 device configuration page to span the port to the PC even though the 7912's do have two ethernet ports on them and daisy ch...

Hi,I'm looking for an solution to calculate the service level in real time for an UCCX.I think this has be done by a sql query?kind regardsMarkus

Are there any other portals/web interfaces that are available in CVP 7.x other than the Ops console? The other one I'm aware of is <localhost>8000/cvp/diag.According to the CVP port guide, there are multiple ports listed, but I can't find any syntax ...

I have a customer with 2 UCCX 7 servers and getting 2 new servers for UCCX 8.The upgrade process calls for SFTP. Where could we get this? Could we install this say on the standby UCCX 7 server?Then from UCCX 8 server (publisher) I could install from ...

Set-upUCCX 7.0CUCM 7.0CDR records collected via FTP to a SQL Server 2008UCCX records accessed via Linked Server to a SQL Server 20081 PSTN phone connected via E1 to gateway1 Agent Phone3 Test PhonesBackgroundCalls from PSTN to CSQ then gets dequeued ...

Whenever i run the new historical reports i get invalid data for that time frame. I can pull reports from before the upgrade but not after.I do have a TAC case open but its getting no where for 2 weeks.

Hi allI  am recieving emails from a web form on a corporate website with client  details. The issue i am having is that the name is formated as;Name: Matt PageI  need to update the customer details when a request comes in so i use a  modify object no...

Does anyone know if it is it possible for an agent to use a non-cisco phone to log into contact center express?  If so; any idea on how to implement?Thank you!Danielle

Hello all, i am facing UCCX DB subsystem out of service issue. The strange thing is subsystem service is out of service on one server while the other one is fine as the Solution is HA based. Also DB Node stop fetching data and as workaround i need to...