Dears,I have UCCE 7.2.7the security auditor requested to reset SQL sa password on AW,Rogger,and also CIM systems.is there safe procedure or action plan i can follow , what service that may be impacted and needed to recycle .?regards
I have a customer who is using QM to do their call recordings. Recordings are done at the desktop end, and transferred to the server nightly. The problem they are experiencing when the supervisor plays back a recording from the day before, about 1 in...
Has anyone setup a data source in UCCX using MySql? Our ANI database was created using MySql and the data source worked in UCCX 4.X. Now that we have upgraded to UCCX 8.X it's no longer an option. Any information is always appreciated.
Hi,We have a Unity Server 7.x integrated with Mail Exchange server. Is there any way to upgrade this Unity server to Unity Connection 8.0?FYI- Unity Server is windows based and Unity connection is Linux based. Hence we got a confusion here as how to ...
Hello all, In CIM 4.3 with advanced license I need read mail from POP3/IMAP server as inbound. This email need, based on keywords, forward outside CIM (external SMTP server). I try lots workflows, but I newer forward all part of message (include pote...
One of my clients was asking whether it was possible to automatically put the agent into ready state when they log in as they are finding agents login and don't go ready until they are chased to do so.Any ideas?
I am looking for anyone who has integrated an AVAYA to ICM and how they transfer call variables between to the two systems and also how they overcome differences in MI between IPCC and AVAYA CHT etcIn the Avaya integration guide you can define what c...
I am interested to understand how customers have handled the differences between ICM data and Avaya data when managing their virtual estate. I have a customer who uses IPCC in the UK and uses an outsource partner in India and they provide MI from off...
Hi,I already read through all available posts about this topic. The silent monitoring works fine, however no success with recording. Here's the issue:UCCX 7 Enhanced with CUCM 7.1, all calls are recorded automatically within a workflow with Record St...
The realtime agent stats do not match with supervisor desktop or historical reporting. Not ready stats are way off. Ha anyone have any idea on this? I have restarted the CRS engine. It seemd to work for couple of days and then it went back to sam...
Hi When I attempt to install Cisco Historical Reporting ver 7.0 onto to a Dell D630 laptop running XP - Pro (service Pack 3) I encounter the following error The following error occurred on the file C:\Program Files\Cisco UCCX Historical Reports\Cisc...
I am running UCCX 8.02 basic versionI have some agents using IPPA and they are in a ready state.When the calls ring, they choose not to answer.Should the default behavior not be that the system throws them into not ready state and requeues the call t...
Our Cisco CAD agent could get webchat session even though "Ready state" on Webchat session.Moved agent extension to other properly working CAD PC, still same issue.
Dears, I have UCCE 7.2.7.call flow is : Callers vai PSTN (PRI E1s) -->Ingrss gateways-->CUP-->CVP<-->ICM-->CUCM-agents.currently all inconing calls ,enter vai PRI link ,but i have new customer need to enter the callers via SIP trunk with ingress gate...
