Hi,Cisco IP-IVR 7.0 can support domain installation? Installation document says server should be in workgoup. Any once tried in domain installation successfully.Kindly let me know.Thanks,Jayaprakash
I ordered CCX-UPG-P-70-80= (CCX PRE 7.0 to 8.0 PRE UCSS Major Upgrade) to upgrade our servers, however, we have 2 servers in a high availability enviroment. I am thinking i should have ordered CCX-UPG-PHA-70-80= (CCX PRE HA 7.0 HA to 8.0 HA PRE UCSS ...
I am trying to play the "Your call may be monitored or recorded" message to the customer before they are connected to an agent. If the agent is immediately selected (no queue) the message plays OK. If the customer is queued first then agent becomes r...
Hi Pros,UCCX SRND ver 8 mentions that "appendix C on Cisco CAD Installation Guide" describes a way to test whether a computer NIC supports 802.1q for monitoring and recording services.Couldnt find appendix C on the guide Anyone knows about where I c...
Anybody out there using Management Portal? I was curious if it was possible to restrict access within a certain role via filters? For example, would it be possible to write any type of rule that says only allow a particular user to update an agent w...
Hi,I have a CUCM cluster 7.1.3.21006-1.I have a Cisco UCCX Express server 7.0(1)SR05_Build504 with package: Cisco Unified CCXEnhanced.I have to create a script to do the following:When the call incomes a prompt is played:- You have called to Cisco Co...
Hello gents,We have ucce solution with cvp on version 7. The requirement is to play back the person/doctor name sent by the backend sap system. I believe To playblack this name we should have external tts server. Can anyony plrase advise on the tts i...
Hi I need implement the function of email in UCCx 7 premium . As used IMAP and SMTP, I wanted to know how it works, where the information stored in the agent or if always keep the information in the server, if encrypted or not, etc..thanksJulio
I have a script which gives the caller the option to dial by extension anytime. I know that there is a Dial by Extension menu in Cisco Unity Express Editor that allows for this functionality. Is there anything similar to this in Cisco Unified Contact...
We're migrating to UCCX 8.0.2.11004-12 Friday night. Upon testing CAD-BE ( with IE 7, https://x.x.x.x:6239/cadbe/CAD-BE.jsp ) call center agents are being told Java 6.24 needs to be installed.....even tho Java 6.24 is already installed. Is there so...
Hello,Our Customer has come up with a new requirement to be done on UCCX.To enable ‘Product Activation’ by means of IVR. Details of the requirements are below.1. Customer calling in will be prompted by IVR to enter the 8 digit Customer code.2. ...
Hi Folks, I've been troubleshooting an issue with Cisco Supervisor Desktop recently where some supervisors do not see the Inbound and Outbound calls listed under the agent in the tree. The version of CCX is 8.0.2.11002-3 Premium with CSD as 8.0(...
How to change the UCCX workforce password for uccx8, i'm integrating QM + UCCX but the QM is asking for a password that i don't know.please help.the password is for user uccxworkforce
In an EIM integrated queue, how do emails get pulled back from agents? For instance if they log out at the end of the day and there are still emails in their inbox how does the system pull those back and put them in queue? I'm not having any luck g...
