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Hi all,I'm having a problem with UCCX historical reporting - we're running both an old IPCC server and a new IPCC server simultaneously.However we have installed the UCCX 7 historical reporting and pointing it to the new UCCX server and now it still ...

Hello Everyone,I installed UCCX8.0 in vmware with premium demo licenses, and interoperate with CUCM8.0.When I logged in Cisco Agent Desktop, I got following error "The ID you entered was net found".Could anyone help me?Thank you for any input!

Hi Guys, have tryed a basic Genesys T-Server Integration with CUCM 8.0.3 over JTAPI and obtain a JTAPI link '1' failure.TCP 2789 should be correct.Any idea of what could be the origin ? Here is a customer trace from the Genesys Server.@15:12:28.2871 ...

Hi - i set up ICM 7.5.1 on a sprawler. when i try to start the AW Configuration Manager, i got the following error message:-"(-9934) Unable to initialize the real-time feed for instance icm. Unable to proceed until the real-time can be established. T...

We are running CME 7.1.3.32900-4 and UCCX Premium 7.0(1)SR04_Build 443.  We are having a problem with agents going into reserved state for a call but the call never gets delivered to the agent's phone.  Since the call goes unanswered, it is marked "a...

Hi,Currently we are using 300 VXML Ports but while monitoring the Active Call in Operational Consoleit is showing 300 + Active calls in the VXML Server.Please kindly help me to findout  why Active calls status is showing mor than 300 +.Regards,A.Prav...

i have configured everything correctly i can  c the agents recording on the agent descktops and on the server but i don't know from where to play them and the documentation doesn't mention anything please help

Hi Guys,I'm trying to figure this out..I want to change the operating system / platform administrator password..I thought that the following command would do the trick:utils reset_ui_administrator_passwordHowever, I do this, and it says it has change...