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Running V8.02 of UCCX when I log into the Supervisor Desktop, I can log in ok, but when I choose a team, I get the following errors:Unable to log into the RASCAL server. Agent and team statistics will not be available.It was working fine yesterday. N...

Hello,Apologies if this is a simple question with a simple answer.I  work for a big company in the uk as realtime analyst and we use cisco  icm version 6 to change peoples skillsets / skillgroups throughout the  day to manage queues. But its really u...

I configured duplex CCE 7.0 ~ 8.0 system and 4 servers CM cluster. I know as CCE can have 2 connections to CUCM CTI Manager.Unfortunetely that 2 servers failed, CCE's functionality is stopping. I'd like to know CC system can make over 2 connection to...

EnvironmentUnified Communication Manager 7.1.3.32900-4, UCCX 7.0(1)SR05_Build504 Premium Edition.I have an issue in the ANI and DNIS, when calling the script and selecting to speak to a CAD, while ringing in and before tha agent answer (reserve state...

Hello.I am in the middle of UCCE 8.0 lab, bumping into the hurdle of installing CAD 8.0 services.It seems that installation is successful, but after restarting the system, "License Resource Manager" service and "Sync" services are going up and down c...

Does Cisco has/have stencil/s which has/have CUCM, VGWs (including CUBE), SIP & UCCE/X icons please.I only seem to find 'Call Processing-Unified Communications 500 Series' athttp://www.cisco.com/en/US/products/hw/prod_cat_visios.html which is 500 ser...

Look for the agent logs for CAD-BE any one have any idea where these are located?

Does anyone have a software or know the procedures how to convert audio files from english to mandarin and or cantonese?

HiWhen you call our CSQ you first receive a 30 seconds recorded message then get queued up for an agent to take your call. Our service level is set to 20 seconds?Can anyone confirm when the SL becomes active on this report? Is it 20 seconds into the ...

Hi I'm looking for information on how to setup remote redundancy on an UCCE 8.0. Side A and Side B are to be separated by a WAN link.Any information, documentos and help appreciated.ThanksRhobab.

Client CCX upgrade from 5.02 HA to 8.02 HA.  I used the PreUpgrade tool for the migration, no known errors.However, after installing the new Historical Reporting client and running some reports, no data is found since the upgrade.Anyone know if I nee...