HI all,Anybody know how can I see a Historical Report Based on a ANI prefix?For exemple:Number of calls received from the city X with the ANI Starting with 9345XXXXXAny help will be appreciated,Regards,
Hi,We have a customer thats running UCCX 7.0.1 and they would like to display how many calls are in the queue on the phone itself. Is it possible to do this on the phone or on the CAD client?Thanks,Mike
Hi, We are using UCCX 7.0 with CAD 6.0. Is it possible to set the default state of the agent to Ready when they login to their CAD.Right now, they go to the default Not Ready state one they login.Thanks,DM
I am trying to restore an IPCC-HA cluster ( 2 node )I have all CUCM up ( Publisher + 2 Sub )The error that I have in the gui wizzard to restore ; it can't reach Call manager, I don't know why... the publisher is in the same Vlan I also configure the ...
Folks, We are getting this error on our CCX 7.01.SR5. Our CUCM is running 8.0.3 as you can see on this:ERROR VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [18: SPLKAXL_RET_GET_CM_LIST_FAILED].ERROR VOIP2048 Co...
Hi,We have integrated Voice gateway(3945) with Fax server through FXS line. Once the call reaches the FAX server, it is not recognizing further DTMF input .Does the FXS has the capability to recongnize DTMF?RegardsKrishna
Dear Team,Our customer has set up of 5.1 call managers with more than 50 braches. This is a centralized architecture. Each branch has SRST and CUE. Customer also has 4 unity servers, meeting place express, presence serve etc.Now customer want to depl...
Hi All;Currently we have in the site Informix Database to be used for CVP and IPCC reporting, but is there other recommended product than it to be more rich in the features and able to use it to generate reports for CVP and IPCC?From the other side: ...
Hi,CVP documentation says if the reporting database is temporarily down the calls gets logged to a temporary file on the call server. Where is this temporary file located ?. And if the Reporting Server is up is there anyway to confirm if the data is ...
Hi,I am trying to integrate CUIC with ICM (version-8). I have configured agents , skill groups and calltypes in ICM. From the CUIC data source I can see the status of ICM database (both aw and hds) in "green" icon - I guess the database got synced.B...
When ever I have new call center groups I bulk import a bunch of generic named users in to IPCC. As the call cetners get staffed I thne have to go back in and assign real names as enployees get hired. Is there a way via the Agent reskilling web page...
I have one skill group in paticular that is showing a higher number of aborts on the script (in monitor mode) than the others. This same skill also has a higher number of RtrTasksAbandQ on WebView reports.I am trying to track this down to a call lev...
I can not enter the crs administration lost the password. How could retrieve the password to enter the administration interface crs? Please help me,Natalia
Can I modify the supervisor login information in agent explorer in ICM configuration manager? I've typed in the wrong id by mistake and it seems that I cannot change it. Do I have to remove the agent and add it back? Also what if the user's password ...
