Contact Center

I've been having some users get logged out of CAD for no reason.  Here is the jtapi log of when this happens.  Any ideas on what might be causing this???929: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco....

Hi ,I am developing supervisor desktop application. I am using the ctiosdatagrid helper class for displaying agent information like agnet name, agentid, status .Uptill now i am able to display these things based on  monitorstateAgentstate event.I wou...

Where Can I find the download for the Cisco Desktop Administrator 7.5(1)? I need to reinstall this, byt can't seem to find it anywhere with in the Cisco download pages.

I know that in this version you can create the agents directly in the server with the configuration manager.Is there a way I can configure them with another way like a web interface like IPCC system 7? I need to find another way to create agents with...

Hi all,Is there a way to extract all results (for every attempt) from an outbound campaign through the product / some customization?Thanks!-JT-

I wonder if you can use the Text to Speech functionality native to Unity to read a txt file containing string from a script IPCC.The IPCC native TTS only read certain variables but can not read variables String.ThanksLeer fonéticamente Diccionario - ...

I posted this to an older thread but haven't recieved any response...I am starting a new thread to see if someone can help me out.I am trying to get this working,  but I am runnning into some issues.  Enterprise manager is not installed  on the uccx ...

Hello,As the title suggests, I have a QM 2.4.1 setup and in live production. I am planning on upgrading this to version 8.0.2. However, I was told by a Calabrio Engineer that I will have to upgrade to version 2.7.3 first.I am in the process of also u...

Hi all,I have a new setup using uccx 8 and ccme 8.1 . Everything seems fine exept from randomly agents stuck to a not ready state. When trying to go to a ready state we get the following error "cannot change to the requested state from your current s...

Hi, I would someone please tell me what steps should I follow to make the contact center to enhanced premium. Thank you very much.

Hi,i tried to find a way to connect the UCCX8 with my MySql database. I got the MySql JDBC Driver but i can't install this on my UCCX8 server.I use UCCX 8.0.1. Is there any way to connect mysql with UCCX8? Supported or unsupported?Thanks for all...Ch...

Dears,I have UCCE 7.2.7the security auditor requested to reset SQL sa password on AW,Rogger,and also CIM systems.is there safe procedure or action plan i can follow , what service that may be impacted and needed to recycle .?regards