Contact Center

I setup a wallboard on our system that shows the agent state, whether they're talking, not ready, etc.. The problem is that when someone dials out it will always show them as "Not Ready" and not "Talking". When they receive an inbound call it shows ...

Hi,I upgraded IPCCx Server from OS Ver 2003-1-2a to OS ver 2003-1-5a.The upgrade intalled without any problems, however the NIC driver was disabled after the upgrade.It could not be re-enabled. Device manager showed the Network Adaptors with exclamat...

I want to identify when each server was last re-booted in IPCC Enterprise 7.5 setup.There are about 50+ servers hence it it would be tedious to log into each and every device and check. Can you please advise how to do this task  ?I think, we can use ...

I am using CAD 8.0 (2) UCCX and have the following question.One of my customers is logged in as a CAD agent. As a failover (in the event CAD goes down), they try to log into the IPPA. The get a notification on their phone "Name logged into another ex...

We're running UCCX 8.02 SU1, and having some quality issues with Supervisor Desktop voice monitor.  We often only hear one side of the conversation (the third party, not our agents).  If we do hear both sides, they are out of sync.  We'll hear the th...

HelloI have discovered that the Call Type statistics is getting blanked out every midningt for some reason. I can only find data from the currect date and no historical data before that. this have been working fine before and all other webview statis...

ICM 7.0 with HIPCCCVP 3.1H.323 GatekeeperCCM 4.35350XMI am working on Call Survivability on CVP. The call is routing to the right number but as soon as i answer the phone the call gets dropped from both the phones. If i dont answer the call keeps on ...

Hello,We are running the Cisco UCCX 5.0 with Cisco CME 4.X, i have upgraded the IOS due to a memory leak bug and just after the upgrade the Cisco Agent Desktop is failing to login and showing the attached error.Old IOS: c2800nm-spservicesk9-mz.124-11...

I'm looking for documentation on the Web Service element in CVP 7.0(2).The element specs guide for 7.0 doesn't have any thing on it only the 8.0 guide, what does this mean.Should I just build something Java?I will be using it with microsoft WCF to pa...

Hi,we have one customer that would like to make upgrade of their contact center to new version (probably uccx8) and email agent functionality seems very interesting to them. But they would like to know if is it possible that supervisor approve outgoi...