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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hey everyone, I have a question regarding the output interval of reports.  We are running CUIC 10.5.1 Standard and currently have a report that runs a daily view but has the information broken down in 15 minute intervals.  I am wondering if there is ...

chad_meyer by Beginner
  • 5 replies
  • 0 Helpful votes

Hello, I having a issue with setup Outbound Dialer with CPA. the Flow:Dialer->CUSP->VGW->SIP->Provider. In the INVITE i can see that CPA Enabled: 035829: May 3 11:48:42.789: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:Received:INVITE sip:036487990@10.X...

asafgo616 by Beginner
  • 2 replies
  • 0 Helpful votes

Hello,I am using UCCX 10.5 and UCCX editor 10.5When I reactive script , start debug mode, the following is shown:"Engine hostname list is emptycheck the ldap for enabled unified ccx engines"Thanks