Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hey everyone, I have a question regarding the output interval of reports. We are running CUIC 10.5.1 Standard and currently have a report that runs a daily view but has the information broken down in 15 minute intervals. I am wondering if there is ...
Hello, I having a issue with setup Outbound Dialer with CPA. the Flow:Dialer->CUSP->VGW->SIP->Provider. In the INVITE i can see that CPA Enabled: 035829: May 3 11:48:42.789: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:Received:INVITE sip:036487990@10.X...
Can someone point me to a good resource to learn more about writing scripts for UCCX. I've found limited resources on Cisco Learning network. Any other recommened sites or resources. Richard
Hello,I am using UCCX 10.5 and UCCX editor 10.5When I reactive script , start debug mode, the following is shown:"Engine hostname list is emptycheck the ldap for enabled unified ccx engines"Thanks