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Hi,I am running Cisco UCCX 5.0(2) with UCCM 6.1.  When I  try to launch the cisco agent desktop I get "The license and resource manager may be down. Please talk to your administrator". CRS is running on high availabiltiy and both are reachable to UCC...

Assume you have a UCCX 8 with CM 8 deployed with AD integration.  If the CM looses connection to AD for whatever reason can agents login to CAD? My guess is no since I don't think CM caches user credentials but I need confirmation on this.Thanks

Hello,I need help to understand the attached ICM script specific the nodes which i have marked in red (what they are doing and how they work).Queue to Agent node - Can some point me to a guide or steps, on how to configure this i want to set a Prefer...

I have installed IPCCX 7.0 in VMwareI have finished the installation without any error.But after installation when I tried to open the Admin page from Start > Programs > Cisco Unified CCX Administrator > Application AdministrationGetting error messa...

Hi,is there a way to change the hostname of UCCX 7.0? what should be taken care of if i change the hostname?regardsPrasanna

Hi,We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool to create a TAR file on the production UCCX. From the replacement server we've selected "Upgrade from a previous UCCX release". The Pre-Upgrade Tool ran without issue and the log ...

I setup a wallboard on our system that shows the agent state, whether they're talking, not ready, etc.. The problem is that when someone dials out it will always show them as "Not Ready" and not "Talking". When they receive an inbound call it shows ...

Hi,I upgraded IPCCx Server from OS Ver 2003-1-2a to OS ver 2003-1-5a.The upgrade intalled without any problems, however the NIC driver was disabled after the upgrade.It could not be re-enabled. Device manager showed the Network Adaptors with exclamat...

I want to identify when each server was last re-booted in IPCC Enterprise 7.5 setup.There are about 50+ servers hence it it would be tedious to log into each and every device and check. Can you please advise how to do this task  ?I think, we can use ...

I am using CAD 8.0 (2) UCCX and have the following question.One of my customers is logged in as a CAD agent. As a failover (in the event CAD goes down), they try to log into the IPPA. The get a notification on their phone "Name logged into another ex...

We're running UCCX 8.02 SU1, and having some quality issues with Supervisor Desktop voice monitor.  We often only hear one side of the conversation (the third party, not our agents).  If we do hear both sides, they are out of sync.  We'll hear the th...

HelloI have discovered that the Call Type statistics is getting blanked out every midningt for some reason. I can only find data from the currect date and no historical data before that. this have been working fine before and all other webview statis...