Contact Center

Hi all:I have the following environment:IPCC 4.5 Premium using Oracle client 10g.Test connection between ODBC Datasource administration and data source its working. (From Control Panel, Administratives Tools, ODBC)When i try create a new datasource f...

We've written some custom java and after we load it via custom file configuration, the script editor dies after we try to create a new variable.  We've implemented lots of other custom JAR's at other sites, so we're pretty familiar with the process. ...

Hi all,I have a ICM 7.2CCM 6.1Unity 7.0.2I have a CTI Route Point 7777 that forward all to voicemail.In Unity, I create a new subscriber for extension 7777.From the other phone, I dial 7777, I can reach the beep tone (yes, this is the mail box).But  ...

I have 2 translation rules one for inbound and the other for outbound, the outbound has got 15 rules defined in it, now we have the requirement to add three more rules to it, but thats not supported, so the only way is to add a new rule, but how can ...

we have multiple agents when they dial outbound there DN is masked to the same number...Since the number of agents increase to 15 so the translation rule is fully occupied...so i tried to add a new translation rule with a new dial peer similar to the...

HiI want to upgrade my contact centre from ICM 7.2(x) to 7.5(x) or 8.x and this need upgrade of SQL-2000 to SQL-2005. Can anyone help me out what problems will be faced during this migration?Also is SQL-2005 bundled with ICM SW?What is EOS/EOL of SQL...

Hi,Attempting to install UCCX 8 on a MCS-7835-I3-CCX1 (purchased from Cisco, not on an equivalent...), but hardware validation fails.hssi_errors/hssi_api_validation_err reports "No Idea about this hardware in HSSI mode" and hssi_errors/supported_erro...

Hi,The historical reports were running ok. We now receive a 'no data to view' when running reportsfor any date range. I have checked Purge and the data base is showing 74% of 2048mb andpurge data older that 13 months.Purge schedule is set for older t...

Hi,I am able to use UCCX 7.0 to process vxml scripts. (using the system voicebrowser.aef script).However, when I try and use TTS, I get VXML browser errors. (So the request does not even go to the MRCP engine)In my page have tried :-<prompt> Hello </...

I'm running IPCC 4.0 and I'd like to see a report or some other method to see how many licenses are in use at any given point in time. I understand in 3.x there was a license file that showed this, but there doensn't seemt to be such a file in 4.0. ...

In CAD, is there any way to hide the supervisor from the chat window?When the supervisor logs in to monitor agent calls, they can see that she is online. She is concerned that their performance changes only when she is there. She would like the abili...