Contact Center

Good morning guys, any know what is the purpose of PhoneExt01 in ImportRule definition ? And how can i try it ?, i cant find any documentacion about this.thnks

I`ve seen some posts on the above subject but for the Agent Desk Top as belowhttp://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00806b136d.shtmlIf I set the above up , will it effect the other CSQ`s  I have or is the actio...

In Email Manager, if an email was too large, the email was left on the exchange server, however the subject and some form of notification was still sent to the queue so that the agent would know there should have been an attachment.Does anyone know i...

Hey folks,I updated a script that was playing a prompt to be a menu.  I associated the new wav file to the menu, but it does not play.Thinking it might be the wav file, I pointed the menu to an existing wav file, still did not work.Anyone have any id...

Hello,Not sure if this is just an internet explorer configuration issue, but the testers are complaining that when they setup a monitor, resize it to fit the screen properly and get it looking the way they want, the refresh happens, and completely re...

We just integrated our Call Manger 6.x and our Unified Contact Centre Express 7.0(1)SR01_Build210 to integrate with our Microsoft AD.When our user goes to run historical reports, they no longer can access them. However it gives us the message no data...

Hello All,Is there any API available to take the back up from Cisco Call Manager (ranging from the version of 4.0 up to 7.0). My aim is to develop an application either in .NET or Java to take the back up from the call manager and restore the same.I ...

Hello,I'm trying to import the templates of reports from ICM to CUIC8, I've already tried to import at tab Report > Import Reports, but the extension of the template have to be .xml, but I don't know where I find this file.Thanks,Denian Nascimento

So, the MicroApp works just fine, however if there's a no entry, it generates an error in the CVP logs. The error talks about a "[NO_ENTRY(17)]". Is there a way to suppress this error?Thank you,david

General QuestionWhen I wrote scripts for Nortel Symposium , I always created a primary script for queuing calls to skill sets so that the press 1 , welcome prompts, check day of week etc were all in different scripts but the core function- Select Res...

Hey all, We have need to figure out which ports are used and what all happens when a supervisor selects to silent monitor a call to there PC. CAD is installed on a set of computers on a different subnet then what the supervisors are and there are fir...

Reading through the SRND for UCCE and in the section about CTI route point / ports associated with the IP IVR, it mentions for High Availability you should add call forward on no answer, busy and cti failures to another CTI route point / port.http://...

How can I access old IPCC Sizing Calculator?Regards,