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Dear AllWe are facing this issue in our UCCE 7.5.9 enviornment. We have a VRU PG(A &B) which has 4 pims configured now the issue is that the pims are crashing on both sides without any reason.here are the dumplogs from one such incident.14:13:30 pg2A...

Hi, all.Currently we are using CVP 7.0(2) integrated with ICM 7.5(9), Just want to check if the following is feasible:1. Caller calls the hotline being routed to a queue.2. An agent picks up the call.3. Agent does a consult transfer to another ICM ro...

Not sure if this should get posted here or on the development forum but it's getting posted here anyways... We have 4 combo boxes in our CVP deployment so we have 4 media servers. I'm trying to figure out what to configure for the Default Audio Path ...

dearswe are using IPCCE with CVP 3.1 H323, Gatekeeper, we are trying to connect to GSM through SIP protocol, the VG is doing the conversion from SIP to H323, when we do test call the self service(IVR) is working fine the problem occur when we try to ...

I have an existing IPCC Express configured as IP IVR version 3.5. It isrunning a script which it connects to an external SQL 2005 server. We installed a new server with UCCX 8.0 but the Database won't connect. There is minimal documentation.I install...

Using skill-based CSQs (most skilled)I understand that when several agents are ready the new call will go to the agent with highest competence level (highest skill)What about when there are calls in the queue, and one agent goes ready, how do I make ...

Has anyone had problems getting reports to run on IE8? I am getting an error every time I run a report "You have been logged out due to inactivity. Close all browser windows and log into webview again."

We are needing to upgrade our CUCM from 6.1.3 to 8.0(3a) and i am pretty sure we need to update our UCCX server as well or these will not communicate anymore. Our UCCX is 7.0(1) SR3 and from what i can find on the solution sheet, i need to upgrade ou...

Hi All,can Cisco.CTIOSCLIENTLib.Arguments be converted to Cisco.CtiOs.Cil.Argumentsor can i have/create a session like          Cisco.CTIOSCLIENTLib.Sessionwhich supports events  like          onAgentinfoEvent          OnAgentStateChangeMany ThanksSu...

Hi All,Could somebody please help confirm if UCCX/IPIVR 8.x supports G711a-law codec??. And if so try and force UCCX to use 711alaw and nothing else.We seem to be facing an issue, where we require Xcoder resources on IVR Trigger/Call control groups. ...

Hi all,When I check the termination call detail table in HDSDB, I observed that for few calls ANI filed is showing as anonymous.Please find the below screen shot.Can any one help me, at what scnario we will get ANI field is "anonymous".Thanks,Siva

I am interested to know whether DTMF masking is available in CVP4.01 SR2.If so, how to achieve the same?Considering a specific case, where we have a caller, IVR and agent in conference and the IVR is presenting a menu to collect sensitive data like c...

Hi All, Can someone provide me with cisco_Outbound_DirectPreviewMode.def file provided on Siebel driver CD? Thanks in advance,

Hello,I have a client with CVP, ICM 7 and 8.x builds.  They would like to have  a way to turn on and turn off emergency message played in their main menu.I see it a two step process: 1) verify and authenticate the caller 2) give the option to change ...