Contact Center

ok, When one of my customer service reps answer the phone a message pops up - error luanching application. Basically it can't find cadlink.exe. Is this suppose to be on the agent desktop or on the server. When I'm looking at the Cisco desktop Adminis...

What is the recomended way to recover a call center users on uccx in a disaster recovery?  We had been using generic phones in the dr and device profiles for call center user, however cisco says that a call center dn can only appear in one place.  I ...

We run two separate Webview reporting servers and on one of the servers Jaquar constantly needs resetting and sometimes causes the necessity of a reboot of the server.   We have been told that too many users are accessing the server at one time.  My ...

All,I have been noticing that one of our queues every morning lately shows one call in the reports "total contacts" column in RTR - it does not show the call as being handled, abandoned or dequeued. In addition this is all before the script even rout...

I want to set some standart password to agents and then they will change this password as they prefer.Is it possible?Thank you!

Can the file listed on Cisco website (ccrs-4-0-5-sr2-044(2).tar) be used to upgrade or does this require a CD?

I need a script to get current date for holiday from database. i tried following...i set an string value = D[now] as short date.In the database are the following entries as varchar:Datum--------------11/10/1011/3/1011/4/1011/2/10To access the databas...

When I try to login into the web page http://erverIP/appadmin  after initial setup,  I get an Unauthorized message failed to authenticate. Any reason on why  I can't log into the server?

I just have a very strange issue :-          I Created this ICM Script ( See Attachment )-          The problem is that the call is disconnected after playing the .wav file and the call is stuck in RunExt.Script Node . ( highlighted in RED )-        ...

Hello everybody, I`ve tried to look for a guide that reports the right way to do a correct database backup from ICM 8.0 environment, but I didn't find it.If someone knows how to do that, what tools can I use to do the database backup, please report i...

Is there a way to tell how many licenses are currently in use?  Real Time Reporting shows just agents logged in and not supervisors, correct.  Is there a way to see how many users are currently logged in if supervisors do not log in as agents? Also, ...

Hi,I'm currently coverting holiday subflow from 7 to 8,-only thing I changed on "holiday.aef" subflow is DOC[holiday.xml]-when I debugging the main script, the holiday subflow is passing without any error. just passing without anchor subflow-I mapped...