Using the CAD macros, I automatically start recording when a call is answered by CAD and stop recording when the call ends. While I can look at these calls via the CSD, I want to use the function of downloading the files from the server for long ter...
Can Any one he;p me please ,i need to upgrade my CRS system from 5.0.2 to 8.0 , realy i dont know how can i order CRS dvd or if i have SESW support on the call manager it will help me ?
I'm trying to play around with EIM and just can't get the server to come up. Based on everything I've read it seems like it should be working, but when I bring up IE and go to http://server/default or http://server/system I get the message below:Cis...
UCCX version 7 - agent statistics not displaying. Logged TAC case but no solution provided.Error in event viewer indicates "FCRasServer2017 An error occurred trying to populate the cache from the ADS database."Ran postinstall.exe and verified all set...
Good morning,I have no idea if it's right to post here my thread, anyway I try to post my question.I've updated a Cisco 7960 with sip firmware and deployed to it new custom services.When I try to use these new services I receive an xml parse error fr...
Agents are asking if it's possible to enable an option for them to pass on a call coming into the queue by hitting a button to immediately pass the call on to another agent.The reason being, they could be on a call on their personal extension to an e...
Hello All, I'm in the process of implementing a CCX 8.X deployment with high availability. My question is, similar to phones registering to Call Manager subscribers rather than the publisher, should CAD be talking to the CCX subscriber rather th...
Where do I go to download Desktop Administration to make changes to workflows etc etc in ICM 8.0. is the install for CAD and Administrator on the AW? if not where is that located now.thanks
Hello all,i would like to ask about the best way to synchronize UCCX servers Clock time if the server have no internet connection?can we synchronize the server with an ntp router? and how?onemore question is that are the QM recording files stored as ...
Hi Guys,My Customer have a solution with CallManager 7.X and IPCCX 7.X and is having the following problem:When the user call the Pilot IPCCX the calls sometimes worked sometimes not worked, the call stayed mute for 03 or 04 seconds and drop the call...
Hi all,I'm trying to create a date variable like this : D[April 22, 2010] this was a normal thing in UCCX 7 and before, but I can't save it.I'm sending in attach the error that I'm receiving.Thanks in advance for your precious help.Marco
Hello I have EIM 4.3.1 I get this message. Can anyone help me?Cisco Retriever has encountered an error for the following alias.Alias: contacto@correo.comPartition Id: 1Error: Connection failure.Action required: Verify that the configuration of the em...
I'm wondering if the following behavior is a "bug" or "working as designed"? And if it is "working as designed", should it be considered for a fix?UCCX 7.x or 8.x For both scenarios listed below the Agent has a single extension that is both their age...
