Can I install PCCE solutions on an ESXI server with AD(Active Directory) installed and run Deploy? Will there be a problem? If there is no problem, I want install PCCE 12.5 and proceed with the upgrade to 12.6.
Forum Posts
Can I deploy My callstudio application using command line, Just want to automate build process, I have heard SAB but I don't aware how to use it. I've tried it by running buildApp but I couldn't able to make . Can some one help how to do this.
Hello, Running CM 11.5.1 and UCCX 11.5.1. On CM should not the user have 1 extension listed as their primary extension and a different extension listed as IPCC extension? I just inherited an environment where both extensions are listed as the same ...
Resolved! UCCE upgrade from 10.5 to 12.5
Hello team, is it possible to upgrade directly from ucce 10.5 to 12.5 (or 12.0) using Technology Refresh upgrades or should we pass by version 11.0?
Hi, everybody,Now I have a issue. I use uccx 11.5 for a small company.My UCCX have create 3 CSQ : Customer_CSQ, Technical_CSQ and Customer_VIP_CSQIVR script : press 1 to Customer, press 2 to Technical_CSQ and Customer_VIP_CSQ.I have a list of VIP cus...
Hello Cisco Community, we want to redirect some incoming call to external PSTN number (for example if choose option 2 i will be redirected to external pstn number) . I know that we can implement this using transfer to vru and then 'label'. my questi...
Resolved! Recommendation for CCX upgrade to 12.5
HelloWe will upgrade one CCX server ver 11.6.2.10000 (one server with lic for 10 agents), using the following VMware configuration:CPU: 2vCPUMem: 10GBContact CenterHD1: 146GbHD2: 146GbGuest OS Red hat linux 5Network adapter type: Flexible We are plan...
When I try to change the competence level of agents from default 5 to anyother value and save, it just goes back to 5, not changing. Anyone faced this issue before ?
Good day,I need a contact in order to have info regarding NATO code for Cisco product.BRAlibrandi
Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...
Hi,Status.bat shows the current concurrent calls going in the system. Is there a way to get the maximum concurrent calls in a month.Thanks for the support.
Hi, We have Finesse 12.5 newly installed. Able to log into CFadmin(https://<FQDN>:8445/cfadmin) and do all the configurations. There is a successful connection established between Finesse, CTI server and AWDB. But when I try to log into Finesse agent...
Hi EveryoneI'm currently in the process of upgrading my cluster to 14 for all nodes. I went to download 14 for UCCX and I can't find anything. Is version 12.5.1 the last version of on-prem UCCX published, thanks for the help and I thank you in advanc...
Hello Expert,Do we lose data during an UCCX upgrade from 10.6 to 12.5?When the UCCX Pub goes down for an upgrade, the agents are shifted to Sub and all real and historical data are logged into the Sub. After completing the upgrade of the Sub to 12.5,...
Hi All, I want to have a host file entry in the UCCX server. The host file will have the FQDN and the resolved IP address against it . like xyz.domain.com resolves to X.X.X.X Can this be done in the UCCX root file/etc like it is done in Windows .
