Resolved! WIM 4.3 Error
Dear Sir ! I install WIM 4.3, but i login Web Manager, there is problem in the below file
Dear Sir ! I install WIM 4.3, but i login Web Manager, there is problem in the below file
I'm wondering if the following behavior is a "bug" or "working as designed"? And if it is "working as designed", should it be considered for a fix?UCCX 7.x or 8.x For both scenarios listed below the Agent has a single extension that is both their age...
Hello,We have set our agents max user load to 3 in order to keep our agents comfortable with their foreseen workload.A question came up today, that I can not find a work around for.If a supervisor receives an important email that they need to transfe...
Hi,We have a CVP SIP Comprehensive model. The customer has come up with a new requirement that once the call hits the gateway the IVR should play only after few seconds. Once the call hits the gateway, the caller has to hear a ringtone first which wo...
In our scenario there is intermittent issue where call coming into IVR and after option 3 and 2 it being send to label > directory number > toll free number users getting error message and call disconnects. The directory number is not associated with...
Ok, I'm a database guy, not a phone guy so please forgive me in advance if I ask something stupid.I've have been researching this for the last two days. From what I gather, connectivity to the Informix database used in UCCX 8 is possible using the I...
So what we want to do is on a RNA the script will ring speakers through ReliCast/Informacast. Right now UCCX is thinking that the call completed if we send to speakers. All we want to do is ring the speakers (notification of call waiting) from the sc...
Hi,I have created 2 SIP trunks between Call manager and CVP (7.0.2) as followsa) SIP Trunk-1 -- With MTP enabledb) SIP Trunk -2 --- Without MTP ( For warm tranfers, Created route patterm and associated this SIP Trunk).Here I have a basic doubt:- For ...
Hey all,We have a Unified CCX Premium 5.0(2)SR02_Build045. When i attempt to make supervisor work flow's My sill groups is blank.in supervisor desktop i have a skill group called CSQ_Telephonic.Any idea why i can not do this?
Hi,I am looking to use secure webservices in some UCCX applications shortly. Has anyone any experience of doing this? I'm looking at using Java and Axis, and hopefully call this from the uccx script. Any tips or info would be appreciated!Regards,Bria...
Hi everyone,We just upgrade our call center to UCCX 8.0(2). Everything seem to work fine except we found something strange in Historical Report "Agent State Summary". Agents are working in 8 hours shift but in the Total Logged-in Time in Agent State ...
How to make it done?My client is really worried about their one toll free IVR service, some customers are dialing the trigger and keep connecting like 1500/1600 seconds or more!How to release the ICM calls after a certain period of time like 300secon...
IPCC Enterprise 7.5CAD Voice Contact Workflow Macro - [SHIFT] is for Shift and [TAB] is for Tab - is there a way to Shift+Tab i.e. combine Shift & Tab keystrokes and pass them to be pressed at the sime time please?Thanks & Regards,Kartik
I have a Supervisor that was inadvertently put into the wrong Domain in the Agent Explorer. How can the supervisor's Domain be changed without completly deleting them out of ICM?
Hello guys,Sorry about that, but I need to implement a TTS on a Unified Contact Center Enterprise 8.0.The environment have a ICM 8.0 server, a CallManager and a IPIVR.Where I implement the TTS? For exemplo, the queue will says to the customer that th...
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