Contact Center

I am experiencing a problem where only SOME agents are unable to be monitored from CSD.  Out of approx. 50 agents logged in, only 3 or 4 are unable to be monitored.  They are all on the same switch stack and configured the exact same way.  I have dis...

helloI have a problem, calls to join a queue of an agent is not enough to be served rings once and the call is dropped, down logs and I find that the problem may be happening is variable because it is presented every few timepo to day but I is regist...

Hi,Whenever I re-start ICM service (all services), it is showing logon failure and unable to restart. I need to go to services.msc, click the appropriate service- logon- retype the domain password and manually restart. Please let me know  is there an...

Hello,I am looking for information on a QM 8.0(2) release date.  I'm assuming that it hasn't been released as there doesn't seem to be documentation or software available for download.Any information would be appreciated!Thanks,Jeff

I have customer looking to build new outsource contact center, number of agent 20, using E1, can we offer him UC500? If no what is the optimized bill of material to build it.

I just notice couple of my clients with CCX Cisco Application Administration - 7.0(1)SR05_Build504 are missing old history data. On every report that is 3 months or older, it returns error message:Have anyone else experience this issue and how to get...

Hi there -Our environment:IPCC Enterprise - Rls. 7.5CUCM - Rls 7.1.3CUC - Rls 7.1.3Connectivity to the PSTN is through our Nortel PBX using 2 QSIG PRIWe an application that is using a DID number routed via the Nortel to the CUCM and then CVP (CTI rou...

Hi,When I make a call through Toll free number, I can see my ANI is getting changed. The last digit is changed to 0. But when I call the PRI number ( PRI is terminated on the same gateway) am getting the exact ANI. Please let me know whether this is ...

Hello,I am attempting to configure Email Interaction Manager to connect to two different Agent PG's. I have run the auto configuration after installation, and under my listener tab in they system console, I can see both agent PG's configured under my...

I'm trying to install the CUIC 8.0.0.I've finished the installation and start the services in the console, but the Web Browser interface doesn't appear, and I didn't find any manuals to help myself.Thanks.Denian Nascimento

Hi,I've installed Cisco Unified CallConnector for Microsoft Dynamics CRM 4 on both side server and the agent machine. Every thing is OK when I seach an account from the Callconnector Client on the agent machine, but when I use CADLink.exe on the IPCC...

Hello Folks,I'm going to install UCCX 8.0 in a test lab and I'm wondering what hardware other are using?I'm presuming that it needs ESXi4.0?  Do you have to use the full production specification of 2 x vCPU and 4GB RAM?  Or can you cut down the resou...

Hello everybody,me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize ...