Contact Center

I'm working on a CVP Studio application that speaks back several pieces of data after a web service call.  I am using say it smart to read this data back to the caller.  I am receiving the following error when I try to have it read back a numeric val...

UCCX 7. Can you delete documents that have been saved with the Write Document step? I want to store recorded messages for a few hours and then delete them.

Hi,I have an IPCC Setup and currently, only phones whose numbers are 1XXX can receive calls. I have tried with 2XXX but the phone just wont receive the calls. How can I enable other ranges (2xxx) to receive calls when agents are logged in?Kind Regard...

We're planning to upgrade from IPCCX 4.0(2) to 8.0.  I see that to get to 8 I have to come from version 7.0.  To get to 7.0 I need to upgrade from 4.0(5).  That all makes sense.   However, I can't figure out how to patch from 4.0(2) to 4.0(5).  When ...

Hi EverebodyI am installing the Unified CCX - but I am CRSAdministration an CRSEngine Process are always going toDISABLE mode. I put it back to enable an restar CIsci CRS Node Manger Servive  , but after 3 or 4 min its gos to disbale againDoes any bo...

Hi All,I am deploying a CCX 7 enhanced version with CME. All we need is a basic queuing system and I can use the script with basic icd and calls can reach to agents through CSQ. However, I'd like to add some functions to the quese so when a user pres...

Our Holiday/Emergency Check script was modified by a vendor tp uppgrade from IPCC v4 to v5 in 2008.We have since upgraded to UCCX v7 and the script continued to work with no issue.Recently we accidentally deleted the script.We do not have a backup of...

Hello All,Please where can I get a CRS editor to download from or do anyone of you have it for me to download.Thanks in advance

I built a lab test CallManager 7.0(1) from production DMA export, then a UCCX 7.0(1) server where we restored the scripts/prompt and setup Agents, etc. We got everything tested and working with UCCX 7.0(1). Now I need to rebuild my test CallManager 7...

We have a customer with CCX 7 local agents and recording services ( BUT NO QUALITY MONITORING)Normally records all local agents calls ( colocated with CCX.Now customer has remote agents via WAN and needs to record their conversations.According specif...

Hello, We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.Now, we have in our system an old version and we want to restore it. Can anyone tell me where Enterprise scripts are stored an...

Dear All,Can anyone please provide me the procedure to change the Purge settings of an ICM logger 7.x ?  i.e. In ICM, we have a log called "Router log viewer" where we will get all call related information. We  want to purge  these logs on regular in...