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sip firmware on 7960

Good morning,I have no idea if it's right to post here my thread, anyway I try to post my question.I've updated a Cisco 7960 with sip firmware and deployed to it new custom services.When I try to use these new services I receive an xml parse error fr...

Resolved! UCCX8 - Agent option to pass on a call

Agents are asking if it's possible to enable an option for them to pass on a call coming into the queue by hitting a button to immediately pass the call on to another agent.The reason being, they could be on a call on their personal extension to an e...

cantwelld by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! CAD with High Availability

Hello All,     I'm in the process of implementing a CCX 8.X deployment with high availability.  My question is, similar to phones registering to Call Manager subscribers rather than the publisher, should CAD be talking to the CCX subscriber rather th...

Resolved! UCCX Server Clock Synchronization

Hello all,i would like to ask about the best way to synchronize UCCX servers Clock time if the server have no internet connection?can we synchronize the server with an ntp router? and how?onemore question is that are the QM recording files stored as ...

learnsec by • Level 1
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  • 2 replies
  • 0 Helpful votes

UCCX 8.0.2 date variable

Hi all,I'm trying to create a date variable like this : D[April 22, 2010] this was a normal thing in UCCX 7 and before, but I can't save it.I'm sending in attach the error that I'm receiving.Thanks in advance for your precious help.Marco

EIM 4.3.2 - Max User Load

Hello,We have set our agents max user load to 3 in order to keep our agents comfortable with their foreseen workload.A question came up today, that I can not find a work around for.If a supervisor receives an important email that they need to transfe...

Delay in CVP

Hi,We have a CVP SIP Comprehensive model. The customer has come up with a new requirement that once the call hits the gateway the IVR should play only after few seconds. Once the call hits the gateway, the caller has to hear a ringtone first which wo...

call disconnects after error message

In our scenario there is intermittent issue where call coming into IVR and after option 3 and 2 it being send to label > directory number > toll free number users getting error message and call disconnects. The directory number is not associated with...

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