Hello everyone,We have recently setup workforce management in our environment. The person that set it up initially set it up so that the first day of the week for the schedule is sunday. I would like to change this to monday, so that the schedule i...
Dears,Am getting the below error message during setup/adding the 2nd IPCC node to the cluster (ver 7.0.1)===Add to Cluster is failed becuase of ClusterException invalid icdLang: LocalNode=English , remoteNode=Finnish===Although the lang at the 1st no...
Hello,In the Queue to Skill Group Properties, the "Consider If" column under the "Queue" tab is set to 1 (see attachment). This is how my predecessor had created the formula. Does 1 mean "if loggedOn>1" or at least 1 avail agent?Thanks,Matt B
I come from a Cisco Call Manager voice background. My new job is involved with UCCE. In traditional voice settings (not call center environments) we had mixed success and very little adoption of IP Communicator. My question is - are there large / h...
I setup it up exactly as it shows here:http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtmlI run Postinstall on the voip monitor server and make sure my sniffer NIC is chosen.I checked Cisco Desktop Administra...
HiI had just setup may IBM MSC-7815-I1 withe windows swerver 2003 OS thats cames withi the MaChineWhen I try to setupo the Contact Center I receive a message " Computer hardware provided by Cisco System ...."DOes any body have a sugestion ?
Hi all,Do you have if the product (standalone not integrated with ICM) supports the followinga) Would a single queue be able to consist of activities that are automatically (true branch) routed to agents and activities that are manually (false branch...
Hi,I have a UCCE 7.2.5 environment. Lately the HDS database is reaching 80% usage threshold and the system started to purge the database automatically. Realised the auto purge is always purging for a few tables only. Can someone advise how the auto...
Hi CSC,I've just recently started a new job as a Call Routing Engineer. This is a 7.2 UCCE environment that handles 100's of thousands of calls daily. I come from a IPCC Express environment so needless to say - I'm drinking from the proverbial fire...
I'm guessing there is no way to do this and I probably should know the answer, but regardless:Is there a way to export multiple ICM scripts or do you have to do it one by one? From what I can tell, it's one by one. This is ICM 7.5.8.Thanks,Paul
Hello all,I upgraded my UCCE environment to CCE 7.5.5 in May but have not upgraded the Logger, HDS & AW databases to SQL 2005 yet.Our standard procedure is to give at least 48 hour notice of a potential outage to service and I have missed that deadli...
I created a script to make the incoming calls go to the select resouce to the csq. Is there a way to set up the call to ring the phones 3x, if no answer (even when all agents are in ready mode) take the call out of select resource and move the call ...
