Contact Center

Hello,Enterprise-wide project is mandating we obtain Cisco ICM. It's proven difficult for me to determine exactly what this is and I'm lost in Cisco documentation. I am assuming it is not a standalone product we can introduce into our UCCX environmen...

Anyone know of any "Design Guides" for Cisco's IP Contact Center Product? I'm looking for General Questions to be asked when attempting to design a Contact Center Solution based on Cisco's IPCC product. For example:Average Call Volume per Day/Month/Y...

Hi all,I'm implementing UCCX 7.0(1) SR5, using only 1 server. I have a situation where some agent suddenly logout of their CAD, only some agent. When i checked the Cisco Supervisor Desktop, that agent is logout with reason code : 32764. I know that r...

Hi,I have configured a button Task in CAD  to launch an external application but button didn't work. These application is java based.I have tried to configured button to lauch ie or notepad and it worked.I'm using UCCX 7.0 and CAD 6.6.Java based Appl...

Newly configured agent getting authentication code 201 when trying to log into phone...EM enabledUsing LDAPCan someone assist with this?...

Hello,I have been looking at setting service levels within an integrated EIM environment, and I can't seem to make the correlation between configuring them in my workflow and reporting.In my workflow, I setup two SL's.   1 - Total Case Activity Time ...

Hello,When running CVP 7.0(2), has anyone run into an issue with CVP still attaching the [locale]/[app_media_lib] when setting app_media_lib = ".." in the ICM script?http://1.1.1.1:7000/CVP/en-us/../Server?application=HelloWorld resulted in a bad fet...

HelloI am running UCCX 7.0(1), I have a subflow script that used to work in IPCC version 4.0 and now it is not working. In that sublow customer is asked to leave a voice mail which ideally should be returned to a parent script to be placed in the qu...

Is it possible to disable call recording for the supervisor desktop but still allow silent monitoring?

Hi,In some of the agent PCs I am unable to open the Ctios toolkit( 7.5.8). Have attached the screen shot.Pls help.ThanksKrishna