Contact Center

Is it good practice to have different users set up for each different CTI RP?A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an applica...

Hi,I am installing UCCX in HA mode. The servers are on the same site and have a RTT of less than 2 ms.I am wondering whether to put them in the same VLAN or in separate VLANs. The design guide does not seem to state a preference.Please let me know wh...

On cad 7.5 ver wanted to know how to associate an new Enterprise Data created to a Work Flow which is not the default.I presenlty have to edit the default Ent Data from Desktop Admin Console to have it reflected on the Agent Desktop.The agent desktop...

Anybody familiar with Mobile Connect / Single Number Reach should be familiar with the "Answer Too Soon Timer"  this timer prevents calls sent out to an external network for example a cell phone from being diverted to the voicemail box of a cell phon...

We're planning a new deployment of UCCX 7.01 SR5, and wanted to confirm if anybody out there is using the GILA Wallboard?  The latest release here seems to be dated 2008-03-04.I found a previous thread about upgrade problems (https://supportforums.ci...

Hello All,I am changing the MOH file in my telephony environment ( CUCMBE 7.1.3, UCCX 7.0) and just had a quick question regarding MOH files.  Once I add the new MOH file to CM and make it available to all of the phones is there anything I need to do...

Hi,Pleas help me out, I am about to write the ccna 640.802 exam and what is the expiration periode between ccna to ccnp, ccnp 4 papers and ccie.And what are the latest ccna, ccnp and ccie exam codes.Please conforme me so that i can plan to write the ...