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Hi, let me explain the requirement first. Customer wants to make their IVR free of cost but they want to start billing only when the call is landed to skill group/agent. So far I can think to make it possible by triggering their billing server by ODB...

Hi folks, one interesting requirement I have got from the customer, they want to divert the existing call on ICM to a different IVR System (probably Ericsson made) when customer pressing one particular option. The flow is like it:Customers calling to...

Is there a configuration guide for UCCE 7.x and RONA? I wold like to test this out.

Hi all,We have installed an UCCE 7.2. It is working fine but when getting webview reports by agent only info from two agents are available.Agent state trace is enable and agent reporting is also enabled.When checking logger and hds tables (for exampl...

Dears,Would you please advise, as I have issue in ICM script as many calls abort in send to vru node, we have ICM as call centre and CVP as vruIf you please advise if you have cases like that, or documents telling in details how ICM communicates with...

When i run the desktop administrator and then select the VoIP Monitor under the Enterprise Data Configuration, i got this pop up message "Could not get devices from Sync Service".Then, i click "OK" and the "Default VoIP Monitor Server" filed got dimm...

I have searched and can't find what I need to do if anything for convertingan existing uccx single node server to the first node as I am implementing HA.I wouldn't have to reinstall UCCX to change to first node, would I?Thanks,Bill

Hello again, i still having some problems about replicating CAD server. I have a primary and secondary CAD server but when i run postinstall.exe with local administrator account, appers this error: "Error in replicating Directory Services".Isn't not ...

Hi All,I am running uccx in a HA mode on both the severs under RMCM > resources file it shows error occurred while reading the resourcesi have also attached screenshot of the error along with this case.waiting for your reply asap.Thanks & Regards?

Hello all,I  have UCCX 7.0 with Premium licensing.this is my challenge is there a way or do you know a way to send a call to an agent if the call hasn't been answered by my script yetwhat i mean isi place a call and it hits my trigger in uccx , i don...

Current system is UCCX 7.0 . With 7 ip phone agents . when the agents attemptACD login and to set status to "Ready"   the phone LCD  indicates that the " CTI Server is offline"What causes this issue and what is the resolution?