When running the configuration wizard on the second node I am getting the following error window popping up I have blacked out the first password.Any Ideas on how to fix this.Dave
I have downloaded and reviewed both the 7.5 ICM & IPCC Admin guides. I am not finding anything on how the config manager bulk update works. Is there instructions on how to do this? I have played with exporting info and re importing. I have not per...
Frequently the following warning message is thrown by CTIOS server "WARNING!!! Ctios Server exceeded its limitation "Output taken from CTIO server as follows :22:14:54 CTIOS1-ctios Trace: CServiceBroker::PushFirstEmptyPostQueue(): Waited 1000mS for a...
hello,I'd like to know if anyone has face the issues that we are having with Supervisor desktopwhen the supervisor is logged in and tries to monitor the agentsthe agents goes away and never gets back. we are on UCCX 7.0.1 SR5the agent needs to log o...
I need to configure 2 variables for one of my customer to populate the customer info for outbound agent. They want to fix the call type ctios variable value to some decimal number and also want to put the ANI to some peripheral variable. How can i ac...
Hi all,I have a strange problem with Outbound Option in UCCE 7.5(6).I have configured "PREVIEW_ONLY" in admin script. The behavior is below:- the campain starts;- I can see the call in "CTI Toolkit outbound desktop"(here I don;t see any call to agent...
I am try to verfiy the agent number a licenses I have for IPCCE v. 7.1. I've trying lookin in the C drive of the IP IVR but seem to not be able to find the file. can someone point me in the right direction.
Hi all,I have a Dialer with 80 ports and the requirement is that i need to divide these ports into 3 group i.e. 20 ports for one IVR based Outbound Campaign another 20 ports for 2nd IVR campaign and rest of the ports for Agent based Outoubnd campaig...
Hej.In the release note from CCX 7.01sr5 is one of the changes the the database is supported with mixed mode on the security.I have set that up, but when i try to run the Historical Reporting Tool, it says that Mixed mode on the DB is not supported.D...
Hi Team,I have a installation for UCCX ver 7.0.2 & Quality Manager 2.7.3I have installed the UCCX application which has its default SQL installed along with the CRS application installtion.Now I have also installed Quality Manager 2.7.3 with SQL 2005...
Hello everybody, sorry about im here again, but i have some trouble at all.When a call arrive to an agent, if the agent is ready but they dont answer the call, the system put then in not ready automatically, but i want to be in ready state all the ti...
We have a call center that would like to send callers to a survey after each call. They plan to have the caller hear a recording before they connect to the agent that will inform the caller that they can take an optional survey after the call by pre...
Hi, I have installed UCCX 7 in VM and when tryin to use CAD to login I get the following error message before I even get prompted to enter the username and password."A licensing error has occured. Please try again in five minutes. If the problem pers...
hello,on my script before i send the call to an agent i want to check if there are aggents logged in, to accomplish that i'm using the Get Report Statistics Step.however when i debug my script if an agent is logged in, the result comes as -1. what is...
