Contact Center

Hi,I am getting message like "Lines are busy" in customer chat window even though agent available for chat. I can able to see ICM script is invoking and its sending the call to CIM. But not sure why I am getting this message.ThanksSuresh

i am using CCM 4.0 on the dell server now i want to uninstall the CCM from server any body know about it.???Thanks.Usman

Hi guysdoes anyone have experience setup Wallboard working with UCCX8 ?I was followed the doc from Cisco setup successed for the database connection between wallboard user and uccx8 .i don't know what's next stage ... ?

Hi Guys,I have a customer that had just upgraded from contact centre 3, the contact centre had HTTP triggers and there was a reporting script that you could browse to and it would give the current status of the service queues. The new contact centre ...

Greetings,I was once told that any script that begins with accepting a contact **MUST** end with a terminate.  Is that true? Thanks,Mark

Hello,I applied the patch 4.3.1 S4, looks like you can no longer pull from the exception queue even with a supervisor that has admin rights.Although, I have applied changed so many things with TAC, maybe I am missing something! Can anyone here tell m...

When trying to login to CAD to an agent with a CIPC phone, I get an error message that states "you cannot login because the phone is IPv6 enabled". We don't use IPv6. Is there a way to turn this off on the CIPC?Thanks

Hello guys, i've been in a bad situation and i don´t know how to resolve the problem.Here where I work, I installed the CTI Toolkit, but when a agent try to transfer the call to another agent, the toolkit disable all the functions, but it still on, t...

Hi, Has anybody done any integration work with Cisco IPCC express premium and Remedy? Any ideas where can I get some information about this integration process? Thanks in advance.

Is it possible to integrate UCCX with Remedy ITSM-7 ? if not does it require CRM Connector . Please advice

Hi All,       We have currently installed IP Phones ( 6921) inside the Firewall (FWSM) for one of the project. All communications between the Phones and those registered outside are working absolutely fine. Now we are having issues when the user (usi...

Hi Experts,I am trying to build Dynamic Menu Application in CVP.Can I get some input how i can achieve this, how to design Menu Structure in Database.Let me know if anyone has already created such application.Thanks in Advance.Regards,Vinod K

Dear All, I am facing the problem, I have installed the CRS 4.x after installation Node Manager service has been crashed.. What could be the issue and how to resolve this issue.

How can I check to see if 802.1Q VLAN tagging information is being stripped from the RTP stream by the workstation's NIC?