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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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AMD / CPA on ICM 6 just doesn't work, HELP!!

We're running IPCCE 6 (with IP IVR QMANAGER) with Outbound Option configured with 10 ports. Our calls go out via PRIs.We have several IVR outbound campaigns (Transfer to IVR Campaign = checked Enable IP AMD = checked Transfer to IVR Route Point = ch...

voiceops by Beginner
  • 343 Views
  • 1 replies
  • 0 Helpful votes

UCCE 7 - Redundancy Services

HiWith UCCE - ICM version 7, how does the redundancy work, meaning, which are the processes on logger, router, ccm-pg, vru-pg which work in redundant manner, such as configlogger,histlogger or replication process.ServicesLogger-recoverycsfsreplicati...

Database subsystem

I am running version 7. I am trying to set up the subsystem to point at an external database (SQL2000) I have set up the ODBC connection which works fine, but when I try and enable it in appadmin I get an error telling me either the DSN, userid or pa...

Schedule a callback

Hi all,I need to write a UCCX 7.0 application that allows a caller in a queue to press 1 to schedule a callback and then enter the time to be called back in 24 hour clock format - i.e. the caller would press 1 7 3 0 to schedule a callback at 5:30pm.I...

UCCE - PG mdsproc and pim

HiIn UCCE with ICM PG, the PG has the mdsproc and pim component services. If the PGs have redundant pair, say PG1A and PG1B, with PIM configured for the CCM and CVP, what does PG1A mdsproc Active mean? Also PIMs can be active on either of the PG serv...

UCCX script sending call to vm

I created this script. I validated it with the validate tool. It sits quietly for a few seconds then it rings and then gives me a recording that the system is currently experience a system error. Any help would be appreciated. Thanks.

wplantier by Beginner
  • 452 Views
  • 4 replies
  • 0 Helpful votes

Migrating to IPIVR 7.x from IPIVR 3.5.4

Hi all,I have some questions regarding the migration path for IPIVR 3.5.4I am looking into migrating to IPIVR 7.x from IPIVR 3.5.4 and below are some questions that I have in front of me right now.- Can I do a direct upgrade from IPIVR 3.5.4 to IPIVR...

dtran by Frequent Contributor
  • 291 Views
  • 2 replies
  • 0 Helpful votes

Track CALLED numbers in a Script?

I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?thank...

lordshawn by Beginner
  • 356 Views
  • 3 replies
  • 0 Helpful votes