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Hi All Cisco Experts,I need a help on Cisco IVR and the problem i am facing is :1. I have installed a CCX 7.0 on both the Primary and Secondary Server.2. I need to configure both server on HA.3. When i try to add Secondary IVR Server in cluster (to t...

Does MCS7816I4-K9-CXA1 come with Agent seats? If it doesn't what's the part number for it's seats for Unified CCX Enhanced ?I coun't find any datasheets for this server, so i don't know what is included in server and what is it's compatibility.I want...

I'm having an issue for an ICM upgrade from 6 through 7.0c SR4 to 7.5.x. As part of the upgrade process a RoggerA and RoggerB are built based on ICM7.0c using an EDMT import of the 6.0 database and a copyof the ICM registry key tree from each respect...

Dears,I have UCCX 7.0 and I am facing the following problem:I configured an outbound campaign and the agents which are in ready state are not prompted to accpet any call. The % of  logged agents is 100%. Direct Preview is enabled in CDA.I also tried ...

Hi,We have UCCX 7.0 SR4. We have installed SQL 2k on UCCX machine. We have configured mixed mode authentication. We have created an user (name: test) and provided permissions to access CRS databases.I am trying to login to the Historical Reporting Cl...

Hi,Please help to get some kind of reports from ICM. I am using icm 7.5 with IVR and cucm 6.0.The specific services uptime which are runing in ICM router,PG and logger. How to take logs for icm component.RegardsDJ

Whe I try to log into the agent, I get a sytem is offline message. This is the trace I see from the CTI Server.. Any help would be greatly appreciated, im started to get very annoyed at this :)Thanks,ChadTrace: >> RCV CG: [call.5001.25713588]:EVT: ...

hi,I need information about integration b/w ipccx7 and CRM (miscrosoft). Can somebody provide the document regarding it. Also i need to know whether some seperate software is required for integartion or it can be done by passing value in the URL.Rega...

Hi all,In the previous versions, UCCX could have Chat as one of the communications channels for customers. But from UCCX 7, the WIM (and the chat channel) is not available. In fact, Chat is a favoured channel of many customers. So could anyone tell m...

I have a UCCX 7.0 and the Cisco Desktop Call/Chat Services crashed. Does anyone have fix for this ? Thanks