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I am trying to use SET Enterprise Call info so when the call rolls back to another queu it shows the the info from the first queue. So example caller goes into the nurse queue and after 6 minutes rolls to the FRONT DESK queue. I want to use the "Set ...

HI Everybody,I find a website to practice all Cisco environment, they offers free Cisco certification workbooks, remote lab access, network consulting for small to large businesses. In addition they have all the tools you need to pass in the CCNA, CC...

Hi All;As I know that new version of Cisco Call Manager (version 8) is working based on VMWare (and it is must), so I am asking if there is a versions for IPCC and CVP working on VMWare (this for production and not for LAB).Appreciate kindly help and...

HI,I have deployed CVP VXML and its integrated with some external database via Java code. Yet I did not share any code (.java) file to my client. please let me know this .java code is the client property or system integrator property so that I will s...

Hi,1. In UCCE 7.5, how many outbound dialer evaluation port license can be used?2. Is UCCX 7.0 support IVR based campaign? Thanks & Regards,Muzammel Haque

UCCX 5.02 Copy/Move Agent RecordingsWe are running UCCX 5.02 and have a workflow setup to automatically record all agent calls without Supervisor intervention. We are not using QM. Is there a UCCX tool, other than writing a .bat file and scheduling...

Hi all,When there is incoming call from PSTN to CAD agent, how many number of ring that agent experience? Can we configure that number? Where do we configure it, in CM or CCX?Thanks.

Wondering if any one has CUCM 7.1(5) running with UCCX and what JTAPI version is being used?  Then if anyone is running CUCM 71(5b) and if what version of JTAPI is being used?   Running into bug on CUCM 7.1(3) CSCtb77537 and need to upgrade.

Hi all,I had placed the user required prompt in unsuccessfull level of "Extended Get Digit String Step", however the prompt is playing successfully for # and * key in main flow but is not playing for * key in any of the subflow.Is there any thing tha...

Hi Need a little Help.I have installed uccx 7.0 and uploaded my license. The license is uploaded Successfully however I do not have RMCM provider under Cisco unified CM configuration. therefore I am unable to configure Agent resources.Any idea why.An...