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Resolved! Voicemail delivery through CC Script

Hi,we have an existing UCCX script (V4) that keeps calls queing and contains an option sto leave a vociemail messgae (via Unity v4)Is it possible to somehow keep this messgae in the queue so it gets delivered as a call?..and seperatly, though similar...

IPCCE v. 7.1

my company is currently testing window 7.  we are currently running IPCCE 7.1  and ran into some problems with the install of CTIOS on a test user laptop.  What version of IPCCE is compatible with windows 7?

lkinchen by • Level 1
  • 752 Views
  • 3 replies
  • 0 Helpful votes

Cisco CCX historical reporting

Hi,We have upgraded from IPCC to Cisco CCX. 7.0(1)SR05_Build504. When i run report Contact Service Queue Service Level Priority Summary Report the Service level is set to 5 Seconds. How can i change this to 20 Seconds.I have searched around and found...

fxavoip12 by • Level 1
  • 979 Views
  • 2 replies
  • 0 Helpful votes

Resolved! CAD Ready and Not Ready Icon

All,We use CCX 7.0 premium.In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current...

wenqianyu by • Level 3
  • 1453 Views
  • 5 replies
  • 0 Helpful votes

UCCX CallerID Name

Our provider gives us caller ID name and number. A direct cal to phone displays this information. I would like to display this info in the CAD enterprise data. Is there any way to get this info? Get call info step doesn't provide what I need.

bcali by • Level 1
  • 2243 Views
  • 3 replies
  • 0 Helpful votes

CCX- Workflow Post call Transfer

Hi folks,I need to verify a Version 8 post call transfer configuration with the action setup in the default workflow group.My lab config is an 8.0(2) NON ES release with CCM 8.0(3)  Windows Vista all the latest SP's using IP communicator 7.0.2CAD age...

Resolved! CAD 7.5 Upgrade Question

Does anyone know if when upgrading CAD from 7.2 to 7.5(6) the client desktops are simply prompted that a "newer version is now available" and asked to update their desktop vs. having to push completely msi packages to the desktop?

gall00004 by • Level 1
  • 730 Views
  • 3 replies
  • 0 Helpful votes

Resolved! UCCX8 CAD/CSD Admin Manuals

Can anyone provide a link to the admin manuals for UCCX8 Agent Desktop and Supervisor Desktop?  I tried searching through Contact Center Express documentation, and even searching for Cisco Agent Desktop, but it all referenced older versions.Thanks

UCCE

I am currently running Contact Center Express verions 7.0(1).  I am trying to determine the best way to route calls through UCCE based on a percentage.  For example 1 of every 4 calls to a menu option are routed to a different area.  I am fairly new ...

Resolved! UCCX FCVoIPMonSvr error

I have the following systems installed and running :CUCM : 8.0.2UCCX : 7.0(1)SR03_Build011However, I keep getting this on the UCCX windows event viewer:Event Type: ErrorEvent Source: FCVoIPMonSvrDescription:SPLKAXL2020 Unknown CallManager version: 8....

IP phones controlling

Dears,I have UCCE system with around 500 agents , sometimes CC supervisors complained from issues such as that the agents can't make conference, or outbound dialing,..etc , i simulate the agent phone on my desktop by CIPC but that does't help sometim...

UCCE Question - ICM and Active Directory

Hello Everybody!We are installing a UCCE solution for our customer in Brazil.   The Customer's IT Staff asked us the following question:   Is that possible  to install ICM without creating Cisco_ICM Organization Unit on Active Directory The reason fo...

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