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Hello guys, I read this guide: http://www.ciscosistemi.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdfThis guide shows that you can change the Wrap Up Mode. But I need to know how can I change the pa...

Has anyone usual tips or experiences of this process. The 4.0(5) is a HA system.The problem is that there is no direct upgrade path to V8.0, we would have to first go to V7.0. The problem is that requires an upgrade license that can longer be obtaine...

Hello,Does anyone know which workflow get's hit on an agent transfer when they transfer a call into an integrated queue in their own department?I have tried editing the transfer workflow and setting one of the editable variables (description) to '999...

Hi All,I have different questions here regarding PG's & PIM's:1,How many PG's max we can have in an ICM?2,How many max PG's i can have in a single box(any MCS server)?3,How many max PIM's i can have in single PG?Also want to confirm about the signall...

Hi All,What are the messages exchanged between Private interfaces of the PG's in the Duplex setup of the ICM.Also what are the messages exchanged between Public interface and interface other component of the ICM in a duplex setup.It will be great hel...

Has anyone had any experience with upgrading CallManager 6.1(2) to CUCM  7.1(5) in an environment that also has IVR express 5.0(2)SR02_Build045?  Is  this version of IPCC compatible with CUCM 7.1(5)?5.0(2) have reached EoS maintenance. The compatibil...

I am using IPCCX ver 6. I get the following error in Cisco Desktop Administrator on clickingVOIP MONITOR:          Enterprise Administrator--------------------------------------------------------Could not get devices from sync services.Can anyone hel...

Hi,I need to add a CUBE to terminate the SIP PSTN trunks in an existing environment. They have CVP 4.1 but will be upgraded to 7.x before the CUBE deployement. I will use a 3945 with IOS 15.001. They have a gatekeeper for call routing.I want to know ...

We have ICM 7.2 with CTIOS 7.2.  The supervisors have a customized desktop (see snapshot).  There are calls that are showing up on the default skill group (00697605228).  Does anyone have an idea how these calls are going to the default skill group i...

Have anyone seen this error message before? If yes, what the resolution.....I am getting this error message when uploading a new script or add a new resource groupcan not acquire ClusterMutex; nested exception is: com.cisco.config.ConfigException: St...