Contact Center

In our ICM 7.x setup, we found that calls error count in webview has reached upto 25 % of total calls. In router log viewer, found one error as "No free routes to send call to translation route All 15 in use. Script Default(ID 5004) failed to produce...

Hi all,When configuring End Users to be App Administrators and CUCM is  configured to synch with an Active Directory,the app admin account got deleted and  app admin access is be lost.  If this were the case, what  would be the work around to getting...

We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready.  I've searched hi and low but can't seem to find where I can adjust this timer.  Any help much appreciated.  Running UCCX 7

Guys,I have a customer who wants to deploy UCCX across different geographic sites for DR purposes. We have informed the customer that this is not supported by cisco. However the customer has come back asking if its possible to have a HA solution in o...

Hi AllI am looking at deploying a High Availability standby server on a UCCX Enhanced box over a high speed WAN.I know that it isn't recommended (or supported) according to the SRND but I am interested if it is actually possible?Anyone done this befo...

We'd like to add the Chat tool/icon on the Agent Desktop. I know it's a checkbox but where in ICM is it located? Any info is appreciated. Thanks!

Hi,I have to configure a survey option in IVR where, after the call goes to agent , the agent will ask the caller "Are you willing to take the survey" ,If the caller says yes, then the agent will transfer the customer to the survey IVR and get out of...

UCCX 5.0 PremiumCAD version 6.4.2.100Is there a way to "disable" the functionality of the keyboard shortcuts in CAD? For example [CTRL + A] might accidently hang up on a caller if the agent doesn't realize that CAD is their current avtive window, wh...

Hi,Please suggest how to integrate Cisco Unified Presence with Cisco UCCX. What are the configuration are to be done on Cisco Unified Presence and CCX.Any good documents..Appreciate your response.Regards,Manish.

Good afternoon, Has anyone come accross a step by step for integrating presence and ccx 7? I am having some difficulty, getting an error connecting to the chat service when the CAD launches. I think I need clarification on what exactly is required, w...

Hi there,I had a bug in IPCC 4.5.2 that I am askimg me if it is in 7.x.I will try to explain the bug but it's been a while.Basicly, the bug happend when I put a script.aef in a directory instead of at the root directory where all scripts are.  I reme...