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We have agents that currently have 20 seconds to enter wrap up data before going into Not-Ready.  I've searched hi and low but can't seem to find where I can adjust this timer.  Any help much appreciated.  Running UCCX 7

uzzislx03 by Level 1
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  • 3 replies
  • 0 Helpful votes

Hi AllI am looking at deploying a High Availability standby server on a UCCX Enhanced box over a high speed WAN.I know that it isn't recommended (or supported) according to the SRND but I am interested if it is actually possible?Anyone done this befo...

abcronin by Level 1
  • 1660 Views
  • 5 replies
  • 0 Helpful votes

UCCX 5.0 PremiumCAD version 6.4.2.100Is there a way to "disable" the functionality of the keyboard shortcuts in CAD? For example [CTRL + A] might accidently hang up on a caller if the agent doesn't realize that CAD is their current avtive window, wh...

d.gavin by Level 1
  • 649 Views
  • 2 replies
  • 0 Helpful votes

Good afternoon, Has anyone come accross a step by step for integrating presence and ccx 7? I am having some difficulty, getting an error connecting to the chat service when the CAD launches. I think I need clarification on what exactly is required, w...

walshliam by Level 1
  • 745 Views
  • 3 replies
  • 0 Helpful votes

hi,When setting up backups for a uccx cluster, do you point both servers to the same shared folder or can you point them to different folders.When the backup runs on the master, does it backup the slave as well or does the slave run its own backup?Th...

johnd2310 by Level 8
  • 444 Views
  • 1 replies
  • 0 Helpful votes

I have a customer that has 9 distinct Call Manager clusters that are geographically separated and has UCCX connected to one of them. They want to create a UCCX Application/Script/CSQ/etc for a group of people that are on one of the Call Manager clust...

tsuntken by Level 1
  • 378 Views
  • 1 replies
  • 0 Helpful votes