Hi i am working on a ucce deployment which has side a at Florida and side b at virginia.We had recommended the customer to go with 2 diffrent subnets for the private and public communication as a best practise mentioned,however the customer has some ...
We utilize webview us our reporting / workforce tool for our in house call center. But there have been doubts pulling outbound number using webview. I stumble a report in Webview (Agtskg04). It shows External Out Tasks and Internal Out Tasks, still g...
I am working with my customer on a IVR application for paying by phone through an external payment gateway. We have the API from the payment gateway vendor. The Payment Gateway requires a secure connection. I am looking for an example of connecting t...
The government has recently scanned our servers and detected an vulnerability within UCCX OS2003. The vulnerability can be found on Microsoft's website, under the Microsoft Bulletin; MS09-059. Our servers are running Cisco's recommended Microsoft Win...
Hi AllIs there any way in UCCE that you can set agents back to ready if they are put to not ready after RONA? I know there is a global option for this in UCCX but not sure about UCCE? They are using CAD 7.5 and UCCE 7.5.If not any other work around t...
Hi all,I'm trying to configure 2 additional searchable fields (metadata) in Cisco QM. I did this a while back but can't figure out what is wrong this time around. The following was done.a) IVR script sets the enterprise data to the standard callvar1 ...
hi,i have installed ipccx 7 in HA with cucm 6.1(4). I want to know whether i need to do some configuration (on cucm) for barge and intercept option on CSD to work or it works by default.. secondary can i configure both the IPCCX servers for monitorin...
Hello Everyone,CUCM 7.1, UCCX 7.0(5)I have a customer who has an LDAP integration (Active Directory) for their Unified Communications Manager. Their policies require users to change passwords every 3 months. Their implementation of IP Phone Agent u...
If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.Is there a way to turn that feature off so it always stays minimized unless manually brought up?
HiI am able to upload a custom field through the text file to dialing list of the dialer. But I am not able to get the custom field in the CTI OS client. How to pass it from dialer to agent. Please advice.TnxVen
Problem:If a agent is ready when a call comes into a queue but does not answer the call, the caller remains on hold but in silence after the failed connection.If an agent makes himself ready while a call is holding in a queue, but does not answer the...
Hi there,I think this is a simple question and some of you guys can easely help me! I have a customer with a UCCX 7.0 Enhanced version and i want to upgrade to a Premium version. As far as i know, i have to upload the premium licenses and restart the...
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