Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Dynamic Queueing

I have a requirement for allowing an agent assigned to one queue to take calls from another queue. The problem I am having is that this is not all the time and there is no set schedule on when this would occur. I wrote a script awhile ago that mapp...

Third Party Outbound Dialer for UCCX

HiCustomer would like other options available to Agent other than the ones that are currently available for UCCX (fax, answering machine, wrong number...etc)Customer wants the ability to be able to customise. For example add 'Not Interested - happy w...

gsidhu by Participant
  • 0 replies
  • 0 Helpful votes

database timeout

I have a database set up on a remote server. I have set up the database subsystem and configured the script to access it. This all works fine. I am testing fail over and if I close the connection to the database and the subsystem goes out of service ...

Remote VPN Agents for UCCX7

Hello,I would like to know what do i have to take in consideration if i implement remote home agents connected to campus via VPN, in UCCX7?Do Cisco support this scenario?Are there any knonw problems with agents logging remotely via VPN?Thanks,met.

IPC Set Variable Action

It looks like Cisco have added a new action to the IPC Receive events functionality under Remote Access. Based on the documentation, I should be able to send a UDP message to CAD and instruct it to change the value of a given variable. I can get the ...

jgraham by Beginner
  • 2 replies
  • 0 Helpful votes