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Hi guys, typical ICM 7.2(7) with Outbound Option. The company uses predictive and progressive dialling, and asked us to disable the ringback tone (so their customer, when called, doesn't hear a ringback tone). What we did was according to this docume...

Dears,can anybody point out a link where i can find CVP OIDs?Thanks,

Hi,      I’m wondering if I could get some assistanceUsing a script to run oncall2.asp via script command: doc = Create URL Document ("http://131.172.223.226/oncall/oncall2.asp")http://131.172.223.226/oncall/oncall2.asp")oncall2.asponcall2.asp r...

Hello, everyone,Just a quick question for those who have done it before, From IPIVR 7, if I change the password/username for the back up, will that work immedidately or we have to recycle some process to make it work?thanks

I'm trying to install CAD 7.5(8) on Windows 7.  This version is supposed to be compatible with Windows 7.  However, when I try to install I get the following error:File 'sllapi.dll' can not be found.  Make sure the file is on target system or install...

Dear All,I am currently using UCCX4.5 Enhanced Edition which should have Silent Monitoring function. I have enable "SPAN to PC" function in CUCM and the agent desktop is directly connected to agent phone. Supervisor Desktop and Agent Desktop are on t...

When there are number of calls hit the script in question, I am seeing there are few call aborts happen at "Send to VRU Node" and also agents getting either busy signals or beeps and find no customer on line. Can anyone assist me to figure out this i...

Dear All,We have Cisco IPCC 6.0 running as SIDE A & SIDE B.we are faing issue with CTIOS CAD Application is getting logged out everyday after a  particular time frame(24 Hours).We checked the CTIOS & CG logs seems like CTIOS is not able to communicat...

Hi,I've a CRS 4.5 integrated with CUCM 5.1.3. I would like to know if there is a way to create READ ONLY users for CRS. Requirement is to allow user see all the configuration in Appadmin webpage but not able to change anything. Another requirement is...

Hi,We have a requirement as below. There is a International Toll Free number(TLF) which can be accessed worldwide. We have setup an Internal virtual extension(VEX) dedicated for this purpose. If any end user calls(EUSR) the dedicated extension (VEX) ...

I've got an intermittent issue when I am trying to do an Outbound Campaign with Preview or Preview Direct.  What is happening is that the ECC variables are not always showing up in the Enterprise Data window so I am then not able to Accept, Reject, S...

Hi all,I am trying to setup the IPPA service for IP Phones using UCCX 5. I went through all the steps but when I tried to use the service i got the following error : "Cannot connect to the IP Phone Agent service". I past the service url in my browse...