Contact Center

Running XP service Pack3 on the supervisor CTIOS 7.2.9X desktop. Agent phone has span to PC enabled. We click voice monitoring for an agent in talking state - but do not hear anything. Any specific things for checking the nic card of the lap top? The...

We  have an issue where :Customer reported for one process out of office message was wrong.We have uploaded the new message file and it started working fine. We require help to check if any log to proof that the same process “Out Of Office” hour mess...

HiI'm make troubleshooting on scripts.How can I do to know what the file .xml the todayIsAHoliday is reading?On wfavvid folder there is 2 files dates.xml and dates_br.xmlOn properties of subflow don't have the file name.ThanksPeterson

We have an ICM system currently running ICM 7.2.7 at the CICM, with an ICM 7.2.7 symposium PG which we are trying to integrate with a Nortel CC6 call centre system.The CC6 system has successfully acquired the agent handsets from the meridian 1 ACD co...

Hi,Please help me in the below  scenario-ICM-7.5CVP-7.0I am trying to invoke  a CVP VXML Script from ICM.Scenario is, I have made a small VXML script  in CVP & I want to invoke this script from ICM.Needs specific parameter  to achieve the same.Please...

Has anyone had to verify the date, entered by the caller, doesn't fall on a Saturday or Sunday? If so how did you do it? We are running UCCX 5.0(2) premium edition. Thanks.

at ICM 6.0Can i use 10 digits Agent Peripherial Number?if it is avilable, can i use "1000000000" - "9999999999". for agent Peripheral Number?Thank you

I have a script that places an outbound call and when the caller answers the call, I do a get digit string to capture caller input and the DTMF isn't working. The caller is hearing "Are you there?".Here is the call flow:Http Trigger into a scriptScri...

Hi,We are login to to agent reskilling url using supervisor id. Login id should get locked after 3 times invalid login attempt, but this is not happening though we are entering wrong password 4-5 time. We have account lockout policy applied on domain...

I want to play "You are now placed in a conference" prompt (PlaceInConf) before connecting a caller to the conference at the Successful branch (see attached Prompt_Not_Playing.gif). But it won't play. It just bypasses this prompt and connects a calle...

hello, we have an issue with two agents.when they open chat, all the time "Initializing" state, every 30 seconds, so active state every 30 seconds begins from 0, and new calls arrive to this agentwhat is could be?thank you