Contact Center

Hi All,I have a problem with istalling CAD on Agent PC after finished I start the program and it require to update softwarebut after updated it still require me to update software again and it loop over and over never complete the update.Anyone can h...

hi, i would like to know the customers (contacts created in the campaign) that the system has called, how do i check that?

I'm running a UCCX historical report that charts each agent's logged in time in seconds.  I'd like to make the report's chart as easy to read as possible. Is it possible to change that X-axis unit from seconds to hours instead?Thanks!

I have a script on IPCC server that currently forwards calls to a specific number.I want to modify the script such that if someone calls that number if the personwaits for more than 30 seconds unanswered it transfers to another number where there are...

Dears,After installing UCCX 7 and running setup for initial configuration, i faced a problem:When i login through the web interface http://192.168.101.53/appadmin, it prompts me for a user id and password, and after entering them correctly, i am redi...

Hi All, In webview, what is the difference between offered calls (CallsOfferedHalf)  and routed calls(CallsRoutedToHalf)  in the Call_Type_Half_Hour Table.

HiI'm trying to playout Estimated Queue Time back to caller in IPCCE / CVP environment.Here are the steps, that I followed;Created VRU script using PD microapplication (PD,Etime,0) with configuration parameters 1,,MMSet Peripheral Call Variable 1 in ...

Is there a record written somewhere of when a Supervisor uses the Supervisor Desktop to make an agent available? I haven't been able to find anything yet, I know you can get some details in HDS for instance of when a Supe barges in on a call, but no ...

after fresh install two server, check the SQL status, it shown unknown, how to fix it?i am running OS 2003.1.5 and UCCX 7 w/SR5thanks

I have two call queues with Contact Center Express .4.52 enhanced.  I have attached scripts for the two queues.  The problem I am running into is calls seem to intermittently get hung up in the one called emailcsq.  You will see a call just hanging i...

Hello,I have a customer that recently upgraded from 5.0(1)sr?? to 7.0(1)sr5.   Since the upgrade, there is about a 3 or 4 second delay from when the agent hits the record button and when the call actually begins recording.   Normally I would attribut...