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Can anyone please explain why UCCX and Q.sig path replacement are mutually exclusive? I have a client who is looking to deploy UCCX 5.0 as an adjunct IVR to a Siemens ISDX. The IVR provides an operator transfer-out option. The operator consoles ar...

ssparkes by Level 1
  • 503 Views
  • 1 replies
  • 0 Helpful votes

HelloI have a cluster with two servers, the subscriber has deactivated the telephony subsystem service,  i check all the components but i can not find something to solve it.I attach two logs about this component.I hope you can help with this issuetha...

Hello guys, I have a question for you. I think a read somewhere in the documentation  that if you have a premium license you can configure an option to call  back this is the scenario:the caller is on the queue and if they don't want to wait longer...

Hi All,I am trying to integrate Exchange 2007 with CCX 7.0SR5, however the mail police is setup to client connections only via TLS secure authentication.Does anyone know if there is a way to do such integration? Is it going to be available on newer v...

Running XP service Pack3 on the supervisor CTIOS 7.2.9X desktop. Agent phone has span to PC enabled. We click voice monitoring for an agent in talking state - but do not hear anything. Any specific things for checking the nic card of the lap top? The...

rajan-sbc by Level 1
  • 1933 Views
  • 8 replies
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I am working on a UCCE 7.2.5 environment with a Central Controller that is split into two sites. These are Roggers and there is a Distributor AW/HDS located at each site. I am not getting any Half Hour Call Type data on one of the HDS servers and t...

Hi,Please help me in the below  scenario-ICM-7.5CVP-7.0I am trying to invoke  a CVP VXML Script from ICM.Scenario is, I have made a small VXML script  in CVP & I want to invoke this script from ICM.Needs specific parameter  to achieve the same.Please...