New install of UCCX7.0SR4. I have several "stuck" sessions per the screenshot. Seems to add one or two a day. 1st, what will happen if they never clear and I reach the "max session" setting for some of my triggers? 2nd, is there any way to clear the...
We have a client moving from IPCC 3.5 to UCCX 7.x Standard. Their old scripts used Java toget the current date for Holiday schedule use. UCCX 7.x standard doesn't allow the use of Java, so I need a work-around. Any ideas appreciated.
Hi,Just looking for clarification on Windows OS 2003 upgrade for IPCCX 5.0(2) installation. There are no O/S upgrades within the IPCCX download section.I can only find Windows 2003 O/S upgrades within the Call Manager 4.3 O/S downloads.I trust that I...
Is possible, install two ipcc on same call manager without high availability between they. I know of the all details about design, but i would like the know if is possible.
I have configured outbound campaign, everything work fine. but I cant dial to customer begin conmutador and then dial the extension,I saw that un import file I can add the field phoneEXT1 and so on. how can achieve this?any ideas?
Without using any 3rd party app integrated with IPCCE (with IPIVR), is it possible to utilize the outbound dialer feature to have the system prompt a caller for callback option then preserve that caller's position in queue and finally call him back w...
I have a customer who doesn't need all the UCCX functions, such as outbound dialling but does need an Auto attendant functionality with a wallboard giving real time stats, against who is on phone and what is queued etc. In CUCM features and services ...
Hello.I'm about to configure TTS at a customer for the first time and my experience is "vert" limited on how to use/configuring Nuance sw.I have one question :Do I need to install Nuance Recognizer 9.0, when I only want to use TTS? (I plan to use Nua...
I just started getting an error on the Accept step of all of my scripts when running the debug from CRS editor:18000000006:AcceptStep: Trigger is not a ContactApplicationTriggerThey all upload with no error returned from the CRS server, but they do n...
Hi,I am using ICM 7.5.7. My AW database in not getting any updates from Logger database. Hence I am not getting any information when I am trying to get report through Webview. Can any one help me on populating Logger database information on AW databa...
Hi everyone-Can anyone help me determine what is included in the "handletime" metric viewable in Webview? We are taking inbound calls and agents sometimes make outbound warm transfers and I cannot figure out what is included in the handletime metric....
