Contact Center

Can anyone please explain why UCCX and Q.sig path replacement are mutually exclusive? I have a client who is looking to deploy UCCX 5.0 as an adjunct IVR to a Siemens ISDX. The IVR provides an operator transfer-out option. The operator consoles ar...

Hi,In an IPCC Enterprise, when does the Agent become available?What is the difference between Agent Ready state and Agent Available.Thanks,Srinivas

HelloI have a cluster with two servers, the subscriber has deactivated the telephony subsystem service,  i check all the components but i can not find something to solve it.I attach two logs about this component.I hope you can help with this issuetha...

on cce 7.5.x     using  /load 0  to put agent on not ready after ctios failover. how much time is needed for agent to do a ready request?.or using /load 1 (i think is the default behavior) this cause to log out agent. soo How much time must left to ...

Hello guys, I have a question for you. I think a read somewhere in the documentation  that if you have a premium license you can configure an option to call  back this is the scenario:the caller is on the queue and if they don't want to wait longer...

Running XP service Pack3 on the supervisor CTIOS 7.2.9X desktop. Agent phone has span to PC enabled. We click voice monitoring for an agent in talking state - but do not hear anything. Any specific things for checking the nic card of the lap top? The...

We  have an issue where :Customer reported for one process out of office message was wrong.We have uploaded the new message file and it started working fine. We require help to check if any log to proof that the same process “Out Of Office” hour mess...

HiI'm make troubleshooting on scripts.How can I do to know what the file .xml the todayIsAHoliday is reading?On wfavvid folder there is 2 files dates.xml and dates_br.xmlOn properties of subflow don't have the file name.ThanksPeterson

We have an ICM system currently running ICM 7.2.7 at the CICM, with an ICM 7.2.7 symposium PG which we are trying to integrate with a Nortel CC6 call centre system.The CC6 system has successfully acquired the agent handsets from the meridian 1 ACD co...

Hi,Please help me in the below  scenario-ICM-7.5CVP-7.0I am trying to invoke  a CVP VXML Script from ICM.Scenario is, I have made a small VXML script  in CVP & I want to invoke this script from ICM.Needs specific parameter  to achieve the same.Please...

Has anyone had to verify the date, entered by the caller, doesn't fall on a Saturday or Sunday? If so how did you do it? We are running UCCX 5.0(2) premium edition. Thanks.

at ICM 6.0Can i use 10 digits Agent Peripherial Number?if it is avilable, can i use "1000000000" - "9999999999". for agent Peripheral Number?Thank you