Hi,My script needs to call 2 external contacts (2 different triggers) and make them connect.So i'm using "Place Call" Step for the 2 calls, and when they're connected, I don't find a way to connect them together...Can someone help ?ThxFabian
Hello,we are in an evaluation project at a customer for 100-200 agents on UCCX against another Contact Center Software. We need all features from CAD so it is not possible to use CAD-BE. But the customer would not like to set up local admin rights fo...
Hello all,I have a script that uses the "upload prompt" step. Some of the prompts it uploads are large and take a bit of time. Is it possible to play a wav whilst this transfer is going on?Thanks,
I use CCX for contact center. I would like to record the conversation between agents and the callers.I use server based recording and I can listen the recorded conversation by Supervisor Record Viewer.I also can save the recorded conversation by Supe...
Hi,On what ICM Component, should I installed ICM Service Release. Is it necessory to install SR on all the ICM components ?In my scenario ICM Rogger, AW/HDS, PG for CUCM are present.Thanks,Manish
UCCX 7.0.1 SR4 - single serverIn the datastore control centre I get this error under the historical, repository and agent data stores"**Publisher is DOWN,error occurred while performing operation. Please check if the Microsoft SQL Server and SQL Serv...
We have a server that is down and the IPCC ports are not failing over to the subscriber. I am not able to login into the appadmin to verify the server is listed as CTI provider. Is there anyway to login with the publisher down?...IPCC 4.0 .Thanks,J...
hi,during the installation of ipccx (HA deployment) i found difficulty in adding the cluster and making the trigger. on start it gave me the error of jtapi resync.when i tried to resync it it gave me error (jtapiresyncerror1.jpeg).so i tried to resyn...
Hi All,I am seeing a red x next to CRS Administration suner the control center for my primary IPCC Experess server. I am running 5.0(2). Has anyone seen this before? CRS is still working but I can not get to the log in page for CRS.Thanks
We have an IPCCE system with side A and B Router,Logger,PG,HDS,DC,CVP geographically separated; The question is, if one building gets blown away, does the other side continue to work? That was how it was designed but does anyone have any experience ...
