Contact Center

Hello All,Does the maximun number of channels have to be limited to the number of licensed IVR ports? What are it limitations by setting it for less or more than the number of licensed IVR ports?I understand that these channels enable CRS application...

i was wondering if anyone has been working with this utility with batch files other then what is writen in the cisco guide...is there a way to write the output .wav files to a network share and delete the source file after conversion...

ODbC

I need to make a change on one of the scripts on one of our CRS servers. In the enclosed script I need the caller to be routed to a second CSQ if the call is notanswered after a period of time. Then transfered outside of the system if it still is not...

How can I dynamically write ANI or CLID data into the D-Channel for outbound calls? I'd like to supply the ANI data on a call-by-call basis.

Hi,Let me start off by saying that I have very limited knowledge on SQL.This is for a two node UCCX Ver 7.0 cluster (hence SQL database).Customer wants to create customized reports but is unable to pull data from the SQL database - please refer to at...

hello, I can´t see the waiting calls in queu of team, in supervisor desktop.please, help methank you

hi,I have installed ipccx  7 in high availability environment with cucm 6.1(4) as call agent. when i make ipccx1 as a master server historical report works fine but when i make ipccx2 as master server... historical reporting client gives " unable to ...

We have a UCCX HA cluster and can see all the cti port registered each of the servers, ports 1-20 UCCX_1 and 21-40 UCCX_2.  The issue appears to the be the triggers or CTI Route Points.  These appear to only be registered to UCCX_2 and if we reboot t...

UCCX 7.0Historical Reporting question?Even though an agent has been removed from UCCX (including as an Inactive agent) and from the CallManager End User directory, their name still appears in the "Available" window of any report where you are filteri...

Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queu...

For some reason, even though there are no scheduled reports showing in the scheduler, the reports are still running. 1. Are the reports still scheduled even though I can't see them. 2. Is there another place I can go to cancel all scheduled reports...

We are considering the alternative solution when UCCX server is down. Unity Express has auto-attendant function and voicemail function. But not sure how this product handle the contact center needs. Is there anyone who knows about that? Thanks.Lou