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Hi,I am trying to get a call t oconnect to an agent, if one is ready, before they hear any other prompts.I have the flow working, and the call is presented to an agent, but whilst the agent phone is ringing the caller hears MoH.  Is there any way to ...

I am trying to create a script that allows the caller to enter a zip code and get addresses of the nearest doctor based on 5 mile radius.I am stuck on the "GET DIGIT STRING"I am not sure what to do next after the digits are collected.I have an IF (re...

Dear All,Actually I have ICM7.2.7, and recently I checked the agent re-skill agent web tool in AW setup, I want to know what is the link I should insert in IE and how to login to change agent skill, is that with user list in Configuration Manager use...

     Hello,I add to cluster a new sever, when i try to sincronize then  this message appears cti port null on node 2 -- could not create, and i  see that the Unified CM telephony subsystem in that server is not active.

I am several CSQ setup and several get reporting steps.when trying to get the number of Contacts waiting in the queue the number returned is always -1any ideas why this is?Thanks

Hello RyanI have installed an UCCX 7.01 with a CME 7.1, there are two agents, each agent is using a CP7975 phone.I want that each agent be able to answer/drive  at least four calls, how can i get this ??Thanks in advance,Emilio

Just a general question concerning patching windows servers. We are running Windows server 2003 for our UCCE and IVR. Does everyone patch their servers when microsoft releases new patches or how is that done? Fairly new to using UCCE and IVR so I d...

Hello, i have a UCCX server configured as First Node, this is in a domain, when a try to add a new server  this message appears Add to cluster is failed because of ClusterException invalid AdminPwd: AdminPwd(CSERVUCCX01)=conetwor*2009, AdminPwd(CSERV...

Hi,I've this condition: If (date.after(D[19 de marzo de 2010 00:00:00]) && date.before(D[7 de mayo de 2010 00:00:00]) ) Then.But i want ask without the year and time, how can i do?Thanks!!Emilio

Dear All,as you know once i ordered CCM6.x as i have,i got with it IPCCX 5 seats ENH(version 4.5(2)),my questions are :how many ivr ports this package has?and to get it running well what  Hardware and sofware components required?initially ,i want it ...

Hi ,we have 3 VG's with around 40 PRI's terminated for CVP setup, we have configured a hunt group in CCM for survivability . from last week automatically survivablity is triggering for certain intervals n calls are landing directly to the extn;s even...

Does anyone know if it is possible to start a conference call from a script, or start a meet-me conference?thanks.Derek.

I have a good grasp on wrap-up codes for calls that are presented to agents, but supervisors are wanted to get data on outbound calls.  How can I present wrapup codes to agents on outbound calls?  Thanks!