I am working on configuring single-button sign-on IPPA for phones via Phone Services on CUCM7 to log agents in to Contact Center Express 7 configured with two redundant hosts. Here is the URL that is supposed to be configured on IPPA;http://XXXX.XXX...
I have to change CCX IP, I know this can be done from :Start > Programs > IPCC/CCX > Serviceability tool did anyone of you have a problem with that or everything was fine, if you had a problem, what did you done to fix.thanks
HellloI have a help desk script in place but i want to be able to call in and close the centre in case of an emergency. Any Ideas? Im guessing some sort of sub script. Thanks!
Can anyone please share how to make the upload prompt step work? I'm using a script that worked fine in ver. 4, but doesn't want to work in 7. I authenticate user fine but go unsuccessful in the upload step. Please attach working script with varia...
Hello,I have a customer who wants 1. his Prompts (Numbers like bank balance etc.) to be played in following three languages a. English b. Cantonese c. Putonghua. Are these languages supported natively and if not what will be the procedure to get this...
I understand that CCX has a defined max of 300 agents. But what I can't seem to find out is if that is "configured", "concurrent logons", or both. I know when I have a system licensed for a certain amount I can configure more agents than I am licen...
Hello, i've an issue,we have 5 agents with Cisco UCCX 7 (Premium).when these is an incomming call, first of all they see CTI route point and when the call handled, agent see just calling phone number, but not name.Is it possible to make that an agent...
Hi there !I'll upgrade the IPCC 4.0 to UCCX 7.0(1)SR3, but I'd like to upgrade the CAD before.. is there a CAD version that works with both versions ?Compatibility matrix just show a CAD 6.6.1.200 ... and it's not in the download page !Thanks.Andrei.
Hi,For my UCCX deployment i want to use a script which will first capture the last 3 digit dialled number(called no) based on that 3 digit it has to select the particular Queue.There will be five queues.Iam new to this script editing any one help me ...
I have script that records a message from the caller. This recording of the message is the last part where the caller interacts with the system. The terminating digit options are #,* and NONE, where the none seems to require to wait for the timeout p...
While users are in a queue they will eventually hear a message stating that they can press "1" to leave a voice message. Once the message times out users are no longer able to press 1 (since the menu object has timed out). What can I do in the scri...
Hi Guys,I had this question from one of our IP Tel Engineers. The reason being it's quicker for him to create 1 Route Point and then create multiple lines(DN) for that RP.However, I have never done this before and not sure if it's going to work or if...
Can somebody provide me costs analysis for UCCE and UCCX.I want to know that UCCE is much expansive, but how much I don't know?Can somebody provide me information , forexample , for 10 agents of callcenter with using UCCE and UCCXVery thanks!
I am attempting to modify an XML document within an IPCC Express script. I have attached the original XML document and what I would like the xml document to look like after it is transformed. I am thinking I could use either an XSL Transform Docume...
