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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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uccx cti port config

i recall years ago when heavily into ccx that there was an undocumented recommendation for cti port configuration based on doing moh via the script and moh via a media resource on cucm.additionally, i'm curious about the max calls and busy trigger. ...

pvarenholt by Contributor
  • 1 replies
  • 0 Helpful votes

UCCX version 7.0

Hi I can't find any documentation that explains the procedure for how to change the IP address of a UCCX server. Has anybody done this before?

gsidhu by Participant
  • 1 replies
  • 0 Helpful votes

CTILINK between the ctios server down

Hi, We have duplexed ctios setup.Suddenly the both the ctios server service getting recyled.If i check the pg event viewer its saying that the communicaton between the ctios server got failed.The event catogery is CTILink.What could be reason for th...

gnanesh.m by Beginner
  • 1 replies
  • 0 Helpful votes

Historical reports on number dialed

UCCX 7.0 PremiumCustomer advertises different directory numbers for callers to reach them. TV adverts will have a different directory number to numbers used innewspapers which will have different number for radio adverts...etc (Each campaign will ha...

gsidhu by Participant
  • 2 replies
  • 0 Helpful votes

IPCC 5.0(2) Server Windows Updates

We are using Windows 2000 SE for our IPCC server and we need to do Windows updates. I have been told months ago that we can get the updates from:â„‘=win-OS-Upgrade-K9.2003-1-2a-s...

UCCX ports

Hi we have UCCX server in other VLAN than our IP phones .. Now we about to apply ACLs for those VLAN can you advice what communication between IP Phones and UCCX server should be permitted ??thanks a much

tomjoudas by Beginner
  • 1 replies
  • 0 Helpful votes

Number of calls dropped on queue by system

we are using IPCCE 7.1 with CVP 3.1 OUR CC is looking for report that shows the Number of calls dropped on queue by system for exceeding the maximum queue time.note:is the only place to configure the max queue time is the router registry?

luai by Beginner
  • 1 replies
  • 0 Helpful votes

Quality Management

Hello I need to know why my quality management desktop do not send the calls to server of Quality Management 2.4, there is one day in I specify that he doesn't send them, one day before and one day later this if I work .Here is the image of the agent...

EIM Auto Acknowledgement

We are currently using EIM 4.2(5) and have set up auto acknowledgement emails for the various inbound email aliases. The customer wants to send these auto acknowledgements from a no-reply email address rather than the address it was sent to original...