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Greetings,Some Supervisor are unable to see certain skill groups in CTIOS (6.0) Team Real-Time Status. This is intermittent, every 2 weeks or so. Logging out and the logging back in fixes the problem. I'n running UCCE 7.2(6) do I need to upgrade CTIO...

I am trying to write a text file using the "Write Document" step in my UCCX script to a network share. If use the local harddisk folder as the destination for the file then it is writing the file, but when I tried to write the file to the network sha...

While browsing IP Phone Agent Service - URL from CCM , http://crs server ip:6293/ipphone/jsp/sciphonexml/IPAgnetLogin.jsp ,, I get error "The Cisco CTI server is offline" in the jsp page.anybosy knows what is the error.Hence my IP Phone also produ...

I read that this isn't supported, but does it work or can it be made to work?I've got a new install possibility where several would-be agents have some heavily speced out PCs with up to 8GBs of RAM, etc and i can imagine some unhappy users if they ne...

I have a callback script. I would like to create a running log file that shows the callback numbers that have been presented to the agent. This is mostly to help find out if the caller has left an invalid number.

Dear all,In the gateway or call manager I can enable or disable the rel1xx.I try to find this setting on config web page of CVP call server, but there are no parameters for this setting. I see a file on CVP/conf folder (sip); are there any way I can ...

Hello, we recently upgraded from IPCCX Enhanced 4.5(2) to IPCCX Enhanced 5.0(2). In the new Cisco Supervisor Desktop that I installed, we cannot get the Real Time Display to work. All that is displayed for me is a blank white page, no reports, butt...

Hi, I will like to have a script thats read from a text file on the CCX Windows folder and generated the prompt via Nuance TTS. Is there a way to read the text values on the Text file? Help is very appreciated.

In enhanced and premium versions, the agent can initiate a recording BUT is this the whole of that conversation or from when the agent initiates the recording?Many Thanks

Im thinking that this is a Firewall issue but wanted to ask anyways. I have a user with the Supervisor Desktop Agent that cant view the status of one of the agents. The same user is also unable to send chat messages. Any ideas?

Hello, we have uccx 5.0(1)when 2 agents try to log in they get this errorLogin failed due to a configuration error, Please ask your system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the A...

Hi,While accessing historical reports from Webview I'm getting error "Database Error! ODBC connection failed (code -1) - Cannot run tabular reportBut real time reports are working fineCan anyone help plsThanksKrishna

User is running uccx 5.0 and their supervisor desktop all of sudden stop showing the stats for Skill Groups - Team Skill Stats - the first window by default.When you select an individualCSQ, you do see the stats, but you see nothing when you are tryi...