Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
hi i have a confusion does CRS 4.0.(5)SR2 supports IP communicator ? I cant understand what has been written in the following document http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx...
I ordered a single license of WIM to set it up in the lab and the license shipped successfully after much waiting. Once I got the envelopes, there was no software install disks. I proceeded to look out in the Downloads and only saw the upgrades avail...
I'm running IPCC express enhanced 5.0(2)SR2, and I'm trying to change an existing script.I'm not that knowledgeable on scripts yet, but I am able to look and understand our current script.My problem is our Call Center Open\Closed trigger is from an I...
Hi,on Sunday I have to upgrade a CUCCX 5.01 standalone server to a failover/high availabililty cluster. Has anyone experiences with them?I have 2 QuestionsIs it possible to backup the data from the standalone version and put it in the high availabili...
I have a request to build a script that allows for a call while queued to perform certain functions. If at any time, they choose to be back in the queue, that they keep there place in line. This way they never loose there place in queue and allows ...
Hi,We have an IPCC 6.0 environment with a duplexed Rogger and a AW HDS. The AW HDS work fine in real-time-feed but the "Replication" process displayed the error above:"16:05:02 Connection To Server Broken on geoeurrgra using port 40026.16:05:12 Synch...
In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The...
Hi,We are planning to test something in our labs with SIP Custom header. The environment consists of Cisco Call Manager & ICM. Would like to check if the custom SIP header that`s passed on from our application through the CCM could be retrieved in th...
Imaging this scenario,This is Callmanager 4.2.3, IPCC-E 7.1.4, and CVP 3.1.Agent phone in region A calls into CVP through a GK trunk with MTP enabled that is in region B. The codec between these sites is G729. The call succeeds by utilizing an availa...
Hello all,,I am in the middle of IPCC enterprise 7.5.1 installation. I am using IP/IVR 7.0 from the NFR kit. I got some licenses for it but they are not ICM subsystem licenses. Any idea how I can get those so that I get Subsystem > ICM option and can...
I have an sql table I am using with ipcc express. one of the fields in the sql table is datatype = Timestampwhen I use the DB read step in script editor ipcc can see the fied in the database and reads it as java.sql.Timestampbut there is not variable...
Recently we have upgraded the IPCCX from 3.5 to 4.0. After the upgrade the CPU utilization is hitting almost 100% . Is it a normal behavior ? Please anyone could advise .thanks
My question is about the CAD, CSD and HR clients. Will there be a reinstall needed, or will it just do a small update at next login. Thanks in advance.
I have users that are using 7942 phones, the first line is used as a private line, and the second line is the ACD line. Is there a way to tell the system if a caller is on the private line not to send a queue call to the agent.I am pretty sure that ...
GD AllWhether it is possible to create a fax detection in aef script for CRS ?For auto redirection incoming fax to fax number .
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